Flordelin Panares
Strathroy,ON
Summary
Results-oriented sales professional with over 15 years of experience across diverse industries, complemented by 5+ years in customer service and administration. Proven ability to drive sales growth and enhance customer satisfaction, leveraging a Master’s degree and international experience in Singapore and the Philippines to deliver impactful results.
Overview
14
14
years of professional experience
Work History
Branch Coordinator / Scheduler
Georgian Bay Fire and Safety
08.2024 - 11.2024
- Managed the schedules of the fire alarm technicians and sprinkler fitters for two branches (Windsor and London).
- Provided excellent customer service through different channel of communications (emails, inbound, and outbound calls).
- Generate reports, invoice, and assist with customers' after-hour request.
Indoor Account Manager
DHL Express Singapore Pte Ltd
12.2020 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Consistently achieved the annual target client retention rate of 40% by providing exceptional customer service and anticipating client needs.
Customer Care Advisor
DHL Express Singapore Pte Ltd
06.2017 - 11.2020
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Assisted customer with their billing transactions inquiries, and after-sales requests.
- Worked closely with other departments to resolve complex issues quickly and effectively.
Senior Sales Manager
Accendo Asia Pte Ltd
10.2014 - 06.2017
- Achieved a record of 120% ($4.4M out of $2M target) increased in overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with Marketing Director, Sales Manager, Finance and Operations to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Tracked sales performance and metrics.
Sales Manager
Greenaire Products and Services Inc.
10.2013 - 10.2014
- Focused on customer relationship management.
- Provided administrative support to ensure smooth flow of the daily operations and meet the targets set.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Product Manager
Kwiparts Automotive Services Inc.
06.2013 - 09.2013
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
Sales Manager
Eastkem Industrial Inc.
01.2011 - 06.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Master of Science - Teaching English As A Second Language
CEBU NORMAL UNIVERSITY
Cebu, PhilippinesBachelor of Science - Education
CEBU NORMAL UNIVERSITY
Cebu, Philippines04-2002
Skills
- Strong problem-solving skills
- Organized and deadline-driven
- Detail-focused and able to work under time constraints
- Strong work discipline and organizational expertise
- Adaptable and keen to acquire new knowledge
- Sales planning and marketing coordination
- Relationship building and management
- Customer service
- Proficient Microsoft Office 365, Gemma portals and Vista Scheduling
Accomplishments
- Platinum Elite Club Awardee (2021-2023)
- Consistent Star Awards (Monthly & Quarterly, 2018-2021)
- Employee of the year (2019)
Timeline
Branch Coordinator / Scheduler
Georgian Bay Fire and Safety
08.2024 - 11.2024
Indoor Account Manager
DHL Express Singapore Pte Ltd
12.2020 - 05.2024
Customer Care Advisor
DHL Express Singapore Pte Ltd
06.2017 - 11.2020
Senior Sales Manager
Accendo Asia Pte Ltd
10.2014 - 06.2017
Sales Manager
Greenaire Products and Services Inc.
10.2013 - 10.2014
Product Manager
Kwiparts Automotive Services Inc.
06.2013 - 09.2013
Sales Manager
Eastkem Industrial Inc.
01.2011 - 06.2013
Master of Science - Teaching English As A Second Language
CEBU NORMAL UNIVERSITY
Bachelor of Science - Education
CEBU NORMAL UNIVERSITY
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