Hunting & Fishing
Christopher M. Davis
Berwick,PA
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager / Branch Lead
GARDAWORLD Cash Logistics
Wilkes-Barre, PA
07.2021 - Current
- Utilized to help operate and improve other operations
- Effectively running a multiple million dollar operation with 20+ employees
- Ensure employees meet DOT guidelines and state/county weapons requirements
- Ensures safety of employees, vehicles and facilities through training, monitoring and enforcement of policies and procedures
- Responsible for process improvement, short and long-range operational planning to meet current branch goals and motivate branch growth
- Work with Regional Leadership as necessary
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Sales Representative
Unifirst Corporation
Wilkes-Barre, PA
09.2019 - 06.2021
- Complete CNA’s with customers to find what want / have, then create solutions and ensure smooth sales process
- Sales representatives will work to find new sales leads, through business directories, client referrals, etc.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented sales strategies to increase profits.
- Increased sales revenue by identifying and targeting high-potential accounts.
Fulfilment Specialist
Chewy
Wilkes-Barre, PA
06.2019 - 09.2019
- Perform wide range of warehouse functions; labeling, replenishing, box making, loading/unloading trailers, moving stowed product to various locations utilizing Forklift.
- Fulfill and organize orders to ensure customer delivery process is efficient and accurate
- Create accurate shipping documentation for domestic shipments
- Utilize Power Industrial Vehicles, material handling equipment, safely and efficiently, to receive or transport product to storage and staging locations.
- Improved order accuracy by diligently verifying product information and quantities before packaging.
- Maintained safe and organized warehouse environment, adhering to safety protocols and guidelines.
- Supported cross-functional teams in meeting project deadlines by effectively prioritizing tasks based on overall business objectives.
- Played key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction.
- Maintained a safe and organized warehouse environment, adhering to safety protocols and guidelines.
Floorhand, Work Rig
Patterson-UTI Drilling Co
Saint Clairsville, Mansfield, OH
12.2018 - 06.2019
- Duties are physically strenuous requiring long periods of walking, standing, climbing and bending
- Hitch shift is 12+ hours/day for 14 consecutive days.
- Contributed to efficient drilling progress by maintaining clean and organized work areas on rig floor.
- Supported successful well completions by assembling and disassembling downhole tools and equipment.
- Improved crew communication by effectively collaborating with team members during high-pressure situations.
- Improved overall productivity by taking part in training sessions that expanded knowledge on emerging technologies within industry.
- Maintained clean, organized, hazard-free work areas for optimized site safety.
District Service Manager
Unifirst Corporation
Wilkes-Barre, PA
06.2015 - 11.2018
- Responding to service requests, negotiating customer contracts / contract renewals
- Analyze RSR daily cash-ins for billing issues and credits
- Manages fleet maintenance to meet compliance for state and federal guidelines
- Extensive knowledge in multiple computer systems including MS applications.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Streamlined service processes for increased efficiency and faster response times to client inquiries.
- Developed strong relationships with key clients, fostering loyalty and repeat business.
- Conducted regular performance reviews for staff members, providing feedback and coaching for improvement.
- Established a continuous improvement culture within the team, leading to ongoing enhancements in service delivery.
- Monitored customer satisfaction metrics closely, implementing corrective actions as needed to maintain high levels of client satisfaction.
Education
Associates Degree - Criminal Justice
Luzerne County Community College
May 2008
High School Diploma - undefined
Northwest Area High School
Jun 2004
Skills
- Multitasking
- Operations Management
- Team player
- Budgeting / P&L
- Attention to detail
- Fleet maintenance
- Builds customer loyalty
- Results driven
- Strong problem-solving skills
- Extensive security background
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 20+ staff members.
- Achieved effective ATM ticket tracking by completing extensive documentation with accuracy and efficiency.
Interests
Technology
Spending time with my family
Quote
It takes less time to do things right than to explain why we did them wrong.
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Company CultureCareer advancementWork-life balanceFlexible work hours401k matchTeam Building / Company RetreatsPersonal development programsCertification
- ACT 235 Certified w/ Firearms
Timeline
Operations Manager / Branch Lead
GARDAWORLD Cash Logistics
07.2021 - Current
Sales Representative
Unifirst Corporation
09.2019 - 06.2021
Fulfilment Specialist
Chewy
06.2019 - 09.2019
Floorhand, Work Rig
Patterson-UTI Drilling Co
12.2018 - 06.2019
District Service Manager
Unifirst Corporation
06.2015 - 11.2018
Associates Degree - Criminal Justice
Luzerne County Community College
High School Diploma - undefined
Northwest Area High School
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