Flo Clarke
Toronto,ON
Summary
Experienced and resourceful professional with over 10 years of expertise in customer service. Known for building and maintaining long-lasting client relationships while providing exceptional support. Skilled in data entry, telephone assistance, meticulous record management, and expert conflict resolution. A valuable team member who adapts to changing needs and consistently strives for efficient service to achieve the best results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
I.nkflo Tattoo Studio
08.2020 - Current
- Recorded and managed private client data efficiently
- Scheduled client appointments and facilitated post-procedure aftercare
- Processed payments via multiple methods, generating invoices for clients
- Maintained cleanliness and organization of the studio, ensuring adequate supplies
- Increased client retention through excellent customer service and consistent followups.
- Maintained professional, organized, and safe environment for all clients as well as artists
Customer Service
Service Ontario
12.2019 - 07.2024
- Addressed customer inquiries and efficiently resolved issues
- Provided technical support via phone, email, and web chat
- Investigated billing discrepancies and delivered accurate solutions
- Maintained meticulous records of customer interactions and feedback
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Carried on with the same job requirements from previous ServiceOntario location
Customer Service
Service Ontario
06.2014 - 12.2017
- Managed client intake efficiently with precise in/out time records
- Provided friendly customer service to guests and addressed concerns or questions regarding products and services
- Handled paperwork, data entry, and transactions for Ontario Driver's, Health and Photo Cards
- Organized, sorted, and checked input data against original documents to keep record of essential organizational information
- Accurately processed various payments ensuring compliance with government procedure
Education
Police Foundations -
Trios College
01.2018
OSSD -
Notre Dame Catholic Secondary School
01.2012
Skills
- Typing speed: 70 WPM
- CPR Certified
- Fluent verbal and written communication
- Advanced customer service expertise
- Exceptional workplace organizational skills
- Handling confidential information
- Proficiency in most computer applications
- Problem-solving abilities
- Self-motivated team player
- Adaptability
Languages
English
Native or Bilingual
French
Limited Working
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Manager
I.nkflo Tattoo Studio
08.2020 - Current
Customer Service
Service Ontario
12.2019 - 07.2024
Customer Service
Service Ontario
06.2014 - 12.2017
OSSD -
Notre Dame Catholic Secondary School
- CPR/AED Certification
- First Aid Certification
Police Foundations -
Trios College
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