Flavio A. Fonseca
Winnipeg,Canada
Summary
Motivated Business Administration student with a strong passion for technology, analytics, and innovation. Eager to contribute my academic expertise, problem-solving skills, and collaborative abilities to a summer internship at IG Wealth Management, driving value in a dynamic and growth-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Marketer
LeafHome
06.2024 - Current
- Vendor and Partner Management
- Audience Engagement
- Brand Representation
- Customer Relationship Management
Lot attendant
Mercedes Benz
06.2023 - 09.2023
- Executed administrative errands with insurance and financial institutions
- Performed corporate greetings of customers during show cases
- Delivered new vehicles to customer’s residence
- Secured fleet inventory on a daily basis
Brand Representative
Lumency
06.2022 - 08.2022
- Set up Toyota Information tent and new trucks display layout
- Co-hosted car showcasing and distributed souvenirs to visitors
- Briefed potential customers on the float’s specs and encouraged them to enter a draw for a 'New Truck.'
- Drove float of new vehicles across the Prairies
Customer Service Representative/ Helpdesk Support
24-7 Intouch under Hyundai-USA
06.2021 - 08.2021
- Assisted Bluelink App users with Connectivity issues and accessories
- Conducted Bluelink packages sales to new customers
- Managed customers’ subscriptions (Payments, renewals, cancelations)
- Scheduled Dealership appointments
- Processed calls for roadside assistance
- Submitted support tickets for the engineering team
Customer Service Representative/ Helpdesk Support
24-7 Intouch under Marshmallow
02.2021 - 06.2021
- Troubleshooting Apple products (Iphones, IPads, IWatch, Accessories)
- Scheduled appointments for in-store (repairs & check-ups)
- Applied problem-solving protocols to determine manageable issues
- Managed productivity Apps and Programs to secure customer’s authentication
Kitchen Supervisor
Catherine Place - Retirement Community
04.2019 - 08.2020
- Managed kitchen and kept weekly stock inventory
- Cooked healthy recipes for community residents, distributed food to tenants
- Performed Cashiering duties, sales and float reconciliation
Sales Representative
Goldie’s Grill, Shaw Park
04.2019 - 08.2020
- Managed Food Orders Apportionment
- Performed Cashiering duties, sales, and float reconciliation
- Maintained work area clean and tidy
Education
BBA - 4-Yr in Business And Adm| Supply Chain Management
University of Winnipeg
Winnipeg, MB01-2026
High School Diploma -
Nelson McIntyre Collegiate
Winnipeg, Manitoba01.2020
Skills
- Tactful interpersonal communication skills
- Managing customer care
- Team working skills
- Leadership
- Management
- Problem solving
- Punctual
- Reliable
- Attention to detail
Certification
Standard First Aid, ECSI, 01/01/18
Abilitiesskills
- Tactful interpersonal communication skills
- Dexterous managing customer care
- Solid Team working skills, Leadership, and management.
- Ability to problem solve, punctual, reliable with good attention to detail.
Personal Information
Hobbies: Concert Band – Saxophone Player, Team-Sports (Soccer, Volleyball and Basketball, Dragon boating, Gym Enthusiast), Music, Languages (Fully bi-lingual: English & Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Event Marketer
LeafHome
06.2024 - Current
Lot attendant
Mercedes Benz
06.2023 - 09.2023
Brand Representative
Lumency
06.2022 - 08.2022
Customer Service Representative/ Helpdesk Support
24-7 Intouch under Hyundai-USA
06.2021 - 08.2021
Customer Service Representative/ Helpdesk Support
24-7 Intouch under Marshmallow
02.2021 - 06.2021
Kitchen Supervisor
Catherine Place - Retirement Community
04.2019 - 08.2020
Sales Representative
Goldie’s Grill, Shaw Park
04.2019 - 08.2020
High School Diploma -
Nelson McIntyre Collegiate
BBA - 4-Yr in Business And Adm| Supply Chain Management
University of Winnipeg
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