FLAUBERT TSHIDIMU

•Account Set – up [TFSA, RRSP, FHSA]
• Transfer Set- up [Incoming transfers
• In-kind outgoing transfers]
• Financial Transactions [ systematic exchange, exchange, purchase,
redemption, SWP, PAC, DWP]
• Financial Administration Nexus
• Interpersonal/Intrapersonal communication via email, telephone and in￾person
• Processed data accurately, ensuring smooth operational workflow.
• Improved efficiency by managing data entry tasks effectively.
• Engaged in continuous professional development to stay updated on the
latest processing technologies.
• Collaborated with other departments to optimize production workflows.
• Utilized strong analytical skills to identify potential risks or discrepancies
within processed documents

•Reduced errors with meticulous attention to detail and thorough review of
documentation.
• Demonstrated flexibility when adapting to new processes or guidelines while
maintaining consistently high levels of productivity.
• Supported team members in their tasks, contributing to overall team
success.
• Maintained high standards of data entry, ensuring quality and accuracy.

• Provide general Information on federal programs and services.
• Keep up to date on information in database
• Develop knowledge of Canadian government and its structure
• Meet qualitative and quantitative targets
• Fluently bilingual in French and English – oral/written/comprehension
• Excellent communication skills in both languages (via telephone and/or email)
• Excellent listener
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Positive attitude and professional work ethic
• Ability to work within team – proactive and dependable
• Computer skills (using search databases, typing, etc.)

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

• Provided customers with an informative and pleasant shopping experience
• Coached new employees and educated them on products as well as point of sales system
• Worked independently and within a team setting to identify sales opportunities
• Identified clientele needs and budget to help them find what they needed
• Set daily sales goal for the whole store
• Proven track record in delivering sales and exceeding targets
• Identified sales opportunities and recommended appropriate products to customers
• Cleaned and organized the store to prepare for following day of sales
• Adjust entitlement and resolve conflict situations

• Updated customer profiles on various data engines
• Responsible for investigation of customer accounts
• Reviewed accounts to see if refunds were necessary and relayed it to the appropriate team
• Called dealers to request any missing information necessary to complete customer profiles
• Inbound/outbound) with dealerships and customers with respect to reviewing their options with the lease on the vehicle

• Used strong interpersonal communication skills to convey information to tourists.
• Supported engaging, fun and smooth-running events by helping with organization and planning.

• Raised political awareness by handing out informational brochures.
• Traveled with campaign team to help organize support at different locations.
• Encouraged voting in Mississauga - Brampton South by walking door - to - door and speaking with community members about local political platforms.

• Assisted with special events or programs.
• Maintained clean, neat and operational facilities to serve program needs.
• Deposited the programs of the day on chairs