Energetic and bilingual professional actively seeking growth opportunities. Self-motivated and dedicated, committed to achieving career objectives. Exceptional attention to detail and strong communication skills. Proactive approach to tasks and projects. Dependable and professional, thrives in diverse environments with a consistently professional attitude.
Hi, I’m
Flaubert Tshidimu
Summary
Overview
2025
years of professional experience
1
Certification
Work History
Fidelity
Bilingual Processor
09.2022 - 07.2024
Job overview
- Account Set – up [TFSA, RRSP, FHSA]
- Transfer Set- up [Incoming transfers
- In-kind outgoing transfers]
- Financial Transactions [ systematic exchange, exchange, purchase, redemption, SWP, PAC, DWP]
- Financial Administration Nexus
- Interpersonal/Intrapersonal communication via email, telephone and in-person
- Processed data accurately, ensuring smooth operational workflow.
- Improved efficiency by managing data entry tasks effectively.
- Engaged in continuous professional development to stay updated on the latest processing technologies.
- Collaborated with other departments to optimize production workflows.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Supported team members in their tasks, contributing to overall team success.
- Maintained high standards of data entry, ensuring quality and accuracy.
Gatestone & Co. Inc (Service Canada)
Bilingual Information Officer
Job overview
- Provided general information on federal programs and services
- Updated database information
- Met qualitative and quantitative Target
- Enhanced data accuracy by overseeing regular updates and verifications.
TD Bank
Customer Experience Associate
Job overview
- Responded promptly and professionally to incoming customer inquiries in person, by telephone or by email
- Compiled documents and forwarded information to interested parties
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Recommended new relevant products or services to clients for possible improvements/client experiences
- Educated customers about billing, payment processing and support policies and procedures.
- Established and maintained good rapport with customers by using positive language and anticipating their needs
- Training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Employed active listening skills to understand customer concerns and to address them effectively and accurately.
- Maintained up-to-date knowledge of company offerings to provide relevant recommendations based on client needs.
GM Financial Leasing Ltd
Asset Remarketing
Job overview
- Data input for customer profiles
- Resolution of discrepancies in customer accounts
- Financial tracking and transactions
- Inter/intra-personal communications via Email, Telephone and in-person meetings
- Provide information and overview of leasing options to customers
- Negotiated favorable contracts with advertising platforms/vendors; maintaining budgetary control while driving maximum results from allocated spend.
Education
York University - Glendon CollegeToronto, ON
Bachelor of Arts from International Studies
University Overview
York University - Glendon CollegeToronto, ON
Bilingual Certificate from French / English
University Overview
Skills
- Inventory Report Generation
- Client/Vendor Relations
- Technical Savvy
- Data Entry
- Microsoft Office Suite
- ConX
- Salesforce
- Bilingual in French and English
- Input information efficiently and accurately into Company System
- Administrative Processes
- Efficient time management
- Attention to Details
- Workflow management
- Report generation
- Data analysis
- Document review
- Information verification
- Team Collaboration
- Customer service
- Multitasking and organizing
- Interpersonal communication
- Financial statement preparation
Certification
- Excel - Creating a Basic Dashboard
- Management - Foundations
- HR Foundation - Core Human Resources
- Marketing - Communications Strategy
Note
Note
January 2019 to April 2019 (Costa Rica), Completing Bachelor's Degree.
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Bilingual Processor
Fidelity
09.2022 - 07.2024
Bilingual Information Officer
Gatestone & Co. Inc (Service Canada)
Customer Experience Associate
TD Bank
Asset Remarketing
GM Financial Leasing Ltd
York University - Glendon College
Bachelor of Arts from International Studies
York University - Glendon College
Bilingual Certificate from French / English
Availability
See my work availability
Not Available
Available
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