Firaoli Kumbi
Toronto
Summary
Dynamic Professional Skilled in strategic thinking and excellent communication, I ensure transparency while, enhancing trust and loyalty. Recognized for delivering impactful solutions and maintaining high satisfaction levels.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Donor Care Representative
Plan International Canada
02.2023 - Current
- Delivered detailed information on organizational initiatives to donors, fostering transparency and trust
- Addressed and resolved donor concerns, including payment discrepancies and sponsorship updates
- Built and maintained strong donor relationships through personalized communication
Account Specialist
Shaw Communications
03.2022 - 01.2023
- Provided technical support and account management for cellular and home internet customers
- Managed customer onboarding and escalations to ensure a smooth service transition
- Handled sensitive escalations, ensuring prompt resolution by the appropriate department
Job Management Specialist
Urgently Roadside Assistance
08.2021 - 02.2022
- Oversaw job orders for high-end automotive clients (Jaguar, Mercedes, BMW, etc.)
- Managed 50+ active service requests per shift, ensuring timely resolution
- Provided real-time service updates to customers and providers
Customer Retention Agent
S&P Data
11.2020 - 07.2021
- Handled 30+ daily calls regarding account management and tech inquiries for Sprint/T-Mobile
- Assisted customers in activating new devices and understanding company policies
E-Commerce Coordinator
Mosaic North America
07.2020 - 09.2020
- Built and optimized Shopify stores for small businesses
- Assisted with digital marketing strategies through Google My Business and Facebook
- Developed digital transformation plans to enhance online presence and sales
Education
Bachelor of Arts - Business Administration And Information Systems
Addis Ababa University
Addis Ababa08-2019
Skills
Excellent communication
Reliability
Strategic thinking
Decision-making
Task prioritization
Teamwork and collaboration
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Certification
CompTIA A+
Cisco IT Essentials Certification
Timeline
Donor Care Representative
Plan International Canada
02.2023 - Current
Account Specialist
Shaw Communications
03.2022 - 01.2023
Job Management Specialist
Urgently Roadside Assistance
08.2021 - 02.2022
Customer Retention Agent
S&P Data
11.2020 - 07.2021
E-Commerce Coordinator
Mosaic North America
07.2020 - 09.2020
Bachelor of Arts - Business Administration And Information Systems
Addis Ababa University
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