Jenna Miranda
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Donor Care Representative
The Canadian Cancer Society
02.2023 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Maintained call performance target of 125 calls per day through diligent work ethic and time management skills.
- Being knowledgeable in various campaigns in order to complete and execute each one according to campaign outlines.
- Efficient in various platforms to ensure donor information is transcribed and handled accordingly.
- Updated Donor credit card information while following organizational privacy guidelines to ensure the continued support of monthly donations.
- Processed one time donations manually and through IVR system.
- Assisted Gift Processing department inputting donation requests, creating new accounts as well as ensuring all donor information is correct for tax receipt purposes.
- Assisted in onboarding and training of new hires through Donor Services Academy.
Service Coordinator/Administrative Assistant
Nella Cutlery Toronto /
12.2018 - Current
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Worked with technicians to complete paperwork within designated time.
- Communicated with distributors to acquire necessary equipment for projects.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Toggled between multiple systems and databases to look up information and update records.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reported project progress, site problems and labor status to supervisors.
- Followed up with technicians and managers to receive and communicate status updates.
- Obtained purchase order information to invoice work orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored email and phone communication to provide prompt responses and solutions.
- Liaised between client and technician to keep parties fully informed.
- Created work crew schedules and delegated assignments.
Customer Service Representative
TD Bank
02.2014 - 12.2018
- Engaged in conversation with customers to understand needs, and answer product questions.
- Maintained financial accounts by processing customer adjustments and day to day needs.
- Issued and redeemed money orders, cashier cheques and traveler's cheques.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management and prevent future problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits and payments and arranged billing.
- Certified secure desk operator responsible for incoming and outgoing cash shipments.
Manager
The Black Cat
06.2009 - 02.2014
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Assisted staff by serving food and beverages or bussing tables.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Education
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
Toronto, ON06.2009
Skills
- Ongoing Client Support
- Decision Making
- Vendor Relations
- Cash Deposit Preparation
- PC Proficient
- Multi-Line Telephone Systems
- Task Prioritization
- Professional and Courteous
- Verbal and Written Communication
- Multitasking and Time Management
- Strong Organizational Skills
- Appointment Coordination
- Judgment and Decision Making
- Billing and Invoicing
- Purchase Orders
Timeline
Donor Care Representative
The Canadian Cancer Society
02.2023 - Current
Service Coordinator/Administrative Assistant
Nella Cutlery Toronto /
12.2018 - Current
Customer Service Representative
TD Bank
02.2014 - 12.2018
Manager
The Black Cat
06.2009 - 02.2014
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary School And Regional Arts Centre
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