Fillippe Israel Levenchuk
RICHMOND HILL,ON
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Adept at managing high-performing teams, optimizing processes, and enhancing customer satisfaction. Bilingual in English and
Spanish with a strong commitment to delivering exceptional service and driving organizational success. Seeking to leverage diverse skills in a challenging new role within a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Paymentus
Richmond Hill
01.2024 - Current
- Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
- Utilized multiple communication channels to respond to customer and biller inquiries in a timely manner.
- Collaborated with other departments such as Sales or Technical Support when necessary to resolve complex customer requests.
- Supported customers with online billing, access and account issues.
Team Leader
PropelHoldings
06.2021 - 12.2023
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Recommended and executed improvements for process and product quality.
- Conferred with supervisors to coordinate operations and activities within or between departments.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Developed strategies to assist associates in meeting goals.
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
- Trained new employees on company customer service policies and service level standards.
Subject Matter Expert
Propel Holdings
Toronto, ON
05.2021 - 06.2021
- Identified key performance indicators and guided team members on refining procedures to improve outcomes, leading to higher sales conversion.
- Trained Sales Reps on in-house procedures.
- Wrote reports outlining results to facilitate management decision making.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Bilingual Senior Customer Service Representative
Propel Holdings
Toronto, ON
11.2018 - 05.2021
- Answer phone calls and emails to answer customer inquiries and questions
- Inform customers about billing procedures, process payments and provide payment option setup assistance.
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Educate customers on variety of loan products and available credit options to promote valuable decision-making.
- Identified operational and performance issues and worked with managers to resolve concerns.
Sales Representative
Garza Blanca Preserve Resort & Spa Puerto Vallarta
Puerto Vallarta, Jalisco, Mexico
12.2016 - 08.2018
- Showed properties to potential buyers and explained cost-benefits relationship of ownership.
- Networked to build client base and promote products to new and existing clients.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Prepared and processed contracts and order forms for new and existing customers.
Education
Certification - Data Analyst
University of Toronto
Toronto, ON10-2023
Bachelor of Psychology - Psychology
Universidad Vizcaya De Las Americas
07.2016
Skills
- Goal oriented
- Multitasking and organizational skills
- Business development understanding
- High-energy attitude
- Microsoft Office expertise
- Issue resolution
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Paymentus
01.2024 - Current
Team Leader
PropelHoldings
06.2021 - 12.2023
Subject Matter Expert
Propel Holdings
05.2021 - 06.2021
Bilingual Senior Customer Service Representative
Propel Holdings
11.2018 - 05.2021
Sales Representative
Garza Blanca Preserve Resort & Spa Puerto Vallarta
12.2016 - 08.2018
Certification - Data Analyst
University of Toronto
Bachelor of Psychology - Psychology
Universidad Vizcaya De Las Americas
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