Louis Nyuykonge
Oshawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
FLEXITI
Younde, Cameroon
10.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Specialist
Swift Continental Ltd.
Pickering, Ontario
06.2023 - 07.2024
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Consulted with customers regarding needs and addressed concerns.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Car Sales Advisor
Vitalis Auto Plaza
Yaounde, Cameroon
01.2022 - 04.2023
- Researched competitive pricing strategies in order to remain competitive within the market.
- Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
- Maintained a clean showroom by vacuuming carpets, dusting surfaces, polishing chrome trim pieces.
- Demonstrated features and benefits of vehicles to potential buyers.
- Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
- Performed routine maintenance tasks such as checking tire pressure, oil levels and fluid levels on customer vehicles prior to delivery.
- Negotiated prices and contracts with customers for a mutually beneficial deal.
- Greeted customers and answered questions regarding vehicles.
Education
Bachelor of Technology - International Trade And Transportation Logistics Management
University of Bamenda
06-2021
Diploma - Transportation Management
University of Bamenda
06-2020
Skills
- Customer service excellence
- Complaint Handling
- Technical Troubleshooting
- Sales Support
- Quality Assurance
- Incoming Call Management
- Help Desk Support
- Problem-Solving
- Organizational Skills
- Professional Demeanor
- Highly Professional
- Goal Setting
- Relationship Building
- Excellent Communication
- Active Listening
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
References
References available upon request.
Contact
Oshawa, ON L1K 1N9
Education and Training
other,Bamenda, Cameroon,other,Bamenda, Cameroon
Timeline
Bilingual Customer Service Representative
FLEXITI
10.2024 - Current
Customer Support Specialist
Swift Continental Ltd.
06.2023 - 07.2024
Car Sales Advisor
Vitalis Auto Plaza
01.2022 - 04.2023
Bachelor of Technology - International Trade And Transportation Logistics Management
University of Bamenda
Diploma - Transportation Management
University of Bamenda
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