Kadiann Reid
Mississauga,ON
Summary
Dynamic and empathetic Customer Service Representative with a passion for delivering top-notch support and fostering positive customer relationships. Proven track record of quickly understanding customer needs, resolving issues efficiently, and ensuring satisfaction. Proficient in various communication channels, including phone, email, and live chat, to provide timely assistance. Seeking a position in which these skills can be utilized to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Stealth Monitoring
09.2019 - 01.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Maple Lab Systems Inc.
10.2018 - 09.2019
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Education
Certificate - General Arts And Sciences
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON06.2017
Skills
- Microsoft Office 365
- Initiative
- Detail Oriented
- Communication
- Flexible
- Project Management
- Critical Thinking
- Organized
- Punctual
Timeline
Customer Service Representative
Stealth Monitoring
09.2019 - 01.2024
Customer Service Representative
Maple Lab Systems Inc.
10.2018 - 09.2019
Certificate - General Arts And Sciences
Sheridan College Institute of Technology And Advanced Learning
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