Hi, I’m
Sheenu Sheenu
Brampton,ON
Summary
Excelled in inventory control and interpersonal communication, enhancing team productivity and customer satisfaction. Demonstrated ability to streamline processes for efficiency, embodying teamwork and leadership qualities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
years of professional experience
Work History
Walmart
Customer Service Representative
09.2021 - 08.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lethbridge Medical Clinic
Receptionist
04.2023 - 06.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
American Eagle Outfitters, Inc
Store Manager
01.2022 - 03.2023
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
Education
Lethbridge CollegeLethbridge, AB
General Arts And Science
12.2020
Skills
- Inventory Control
- Operations Management
- Staff Training
- Computer and Microsoft Office Skills
- Microsoft Office 365
- Teamwork and Leadership Qualities
- Excellent Communication
- Interpersonal Skills
Accomplishments
- Earned highest marks for customer satisfaction, company-wide.
Languages
English
Hindi
Punjabi
Timeline
Receptionist
Lethbridge Medical Clinic
04.2023 - 06.2024
Store Manager
American Eagle Outfitters, Inc
01.2022 - 03.2023
Customer Service Representative
Walmart
09.2021 - 08.2024
Lethbridge College
General Arts And Science
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