Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Feven Tirfe

Ottawa,ON

Summary

Dedicated Health Sciences graduate with a specialization in Public Health, driven by a passion for improving community well-being. With experience in research, clinical and administrative settings, I bring a blend of academic knowledge and practical experience to my current role as a Client Care Coordinator at Calian Health. I am eager to expand my horizons and contribute to the nonprofit sector by serving communities and advocating for equitable healthcare access for all.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Care Coordinator

Calian Health
06.2023 - Current
  • Reviewing and updating database entries by thoroughly examining multiple data files from external service providers
  • Identifying possible adverse events within data files, ensuring accurate and up-to-date information in the database.
  • Generating reports and performing analyses as needed, utilizing data from incoming and outgoing communications, and effectively rerouting information to appropriate personnel.

Patient Services Clerk

Byward Family Health Team
Ottawa, ON
07.2022 - 06.2023
  • Greeted and registered patients according to registration guidelines
  • Efficiently answered multi-line telephone, screened callers, and provided information/assistance or directed them to the appropriate personnel.
  • Managed the scheduling, confirmation, cancellation, and rescheduling of medical appointments for physicians, AHP's, and administration requests.

Proctor

University of Ottawa
Ottawa, ON
01.2023 - 04.2023
  • Ensuring a conducive environment for students, according to their unique needs.
  • Maintaining Academic Integrity.
  • Provided assistance during crisis and distress situations
  • Assisting with the preparation of future exams.

Teacher's Assistant

University of Ottawa
Ottawa, ON
01.2023 - 04.2023
  • Assisting in a second year French as second language course (FLS2500)
  • Provided detailed feedback on student work
  • Coordinated a variety of workshops with students, both on an individual basis and as a group.
  • Contributed to the development of individual learning plans
  • Support group meetings and assignments.

Director of Incoming Global Volunteers/ Vice President of Talent Management

AIESEC in Ottawa
Ottawa, ON
01.2020 - 12.2021
  • Proactively initiated engagement with NGOs to cultivate strategic relationships, leveraging strong communication skills via email and phone.
  • Contributed to the recruitment process of new student members each semester
  • Organized monthly team meetings, facilitating a variety of activities and workshops.
  • Utilized PowerPoint and Canvas to create impactful meeting materials
  • Monitoring and evaluating students' progress throughout the semester using surveys and Excel.

Research Assistant

University of Ottawa
Ottawa, ON
01.2020 - 08.2020
  • Assisting university professor in conducting research on emergency contraception, abortion, health professions training, and identifying/addressing reproductive health needs of vulnerable populations.
  • Listening to and transcribing interviews in French and English.

Education

Honors Bachelor in Health Sciences, Population and Public Health -

University of Ottawa
06-2023

Skills

  • Bilingual fluency in English and French
  • Written and oral communication skills
  • Organizational skills
  • Teamwork and adaptability
  • Problem solving
  • Detail oriented
  • Leadership
  • Customer service
  • Data collection
  • Microsoft Office (Word, Powerpoint, Excel)
  • Canva

Certification

  • TOEFL, Education Testing Service, Ottawa, ON, 2019
  • Health Promotion Foundations, Public Health Ontario, Ottawa, ON, 2021
  • TCPS 2: CORE, Groupe en éthique de la recherche, Ottawa, ON, 2021

References

References available upon request.

Timeline

Client Care Coordinator

Calian Health
06.2023 - Current

Proctor

University of Ottawa
01.2023 - 04.2023

Teacher's Assistant

University of Ottawa
01.2023 - 04.2023

Patient Services Clerk

Byward Family Health Team
07.2022 - 06.2023

Director of Incoming Global Volunteers/ Vice President of Talent Management

AIESEC in Ottawa
01.2020 - 12.2021

Research Assistant

University of Ottawa
01.2020 - 08.2020

Honors Bachelor in Health Sciences, Population and Public Health -

University of Ottawa

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Feven Tirfe