Feven Misgun
Toronto,ON
Summary
Experienced client service professional with over five years of direct interaction with industry customers. Well-versed in products, services, and consumer trends. Committed to upholding the highest ethical standards and customer trust, consistently delivering reliable results. A dedicated team player with extensive knowledge of dining operations and beverage services. Always strives to provide prompt and exceptional service to exceed guest expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
Unitas Muliplex
08.2023 - Current
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Greeted visitors and guests, provided information, and directed them to their destination.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
- Responded quickly and appropriately in emergencies using established crisis management protocols.
- Monitored CCTV systems to ensure the safety and security of premises.
Wait Staff Member
Butler Did it!
09.2022 - Current
- Set up the dining room to meet hospitality and service standards.
- I answered guest questions about the menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Handled special customer requests for separate checks and menu substitutions.
- Cleared the table and bussed dishes to allow for quick setups.
- Greeted newly seated guests promptly, filled water glasses and brought bread to the table.
Security Guard
Guardteck
02.2023 - 09.2023
- Conducted regular patrols to monitor premises, identifying and investigating potential security breaches, suspicious activities, or safety hazards.
- Enforced access control procedures, verifying credentials, and authorizing entry for authorized personnel while preventing unauthorized access.
- I have monitored security systems, including surveillance cameras, alarms, and access control systems, responding promptly to any notices or incidents.
- Implemented and enforced security policies and procedures, ensuring compliance, and maintaining a safe environment for employees and visitors.
Security Guard
Paragon
03.2021 - 06.2022
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
- Surveyed multiple CCTV feeds to monitor essential areas on the grounds closely.
- Investigated reported incidents to protect company assets.
Concierge
Elite condo concierge
07.2021 - 03.2022
- Greeted visitors and guests, provided information, and directed them to their destination.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
- Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.
- Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.
Cashier and Server
Tim Hortons
07.2018 - 03.2020
- Delivered high customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- I used suggestive selling techniques to promote add-on sales.
Education
Advanced Diploma - Business Administration - Finance
George Brown College
Toronto, ONHigh School Diploma -
City Adult Learning Centre
Toronto, ON06.2021
Paragon Security Guard Company
Toronto, ON04.2020
High School Diploma -
Bole Secondary High School
Addis Ababa, Ethiopia06.2016
Skills
- Strong communication and interpersonal abilities
- Adaptability and flexibility
- Critical thinking
- Complaint handling
- Access control and visitor management
- Emergency response and crisis management
- Incident reporting and documentation
- Risk assessment and threat identification
- Conflict resolution and de-escalation
- CCTV monitoring and alarm systems
- First Aid and CPR certification
- Attention to detail and observation skills
- Strong communication and interpersonal abilities
- Cash handling and register operations
- Point-of-sale systems and technology
- Customer service and interpersonal skills
- Product knowledge and recommendations
- Problem-solving and conflict resolution
Languages
English
Professional
Amharic
Professional
Tigrigna
Professional
Accomplishments
- I achieved a 5% increase in sales by implementing effective upselling techniques.
- Consistently exceeded monthly sales targets by 10%.
Increased Sales:
Certification
- Security Guard Training - 2020
- Smart Serve License - 2019
- Food Handler Certification- 2019
Interests
- Cooking
- Basketball
- Travelling
- Music
- learning new things
Education and Training
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Timeline
Concierge
Unitas Muliplex
08.2023 - Current
Security Guard
Guardteck
02.2023 - 09.2023
Wait Staff Member
Butler Did it!
09.2022 - Current
Concierge
Elite condo concierge
07.2021 - 03.2022
Security Guard
Paragon
03.2021 - 06.2022
Cashier and Server
Tim Hortons
07.2018 - 03.2020
Advanced Diploma - Business Administration - Finance
George Brown College
High School Diploma -
City Adult Learning Centre
Paragon Security Guard Company
High School Diploma -
Bole Secondary High School
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