Fernando Henrique Oliveira Vieira Machado

Identity & Access Management Specialist with 5 years of experience supporting enterprise environments, including 2 years working with SailPoint and 5 years with ServiceNow. Strong hands‑on background in Active Directory, access provisioning, account lifecycle management, and administration of critical and fraud‑sensitive applications. Known for creating clear, scalable documentation that reduced onboarding/offboarding time and errors by 16% and cut new‑hire training time by 10%. Reliable, process‑driven, and focused on delivering secure, high‑quality IAM operations.

• I managed to reduce the effective time to complete the task and the number of errors made by the team during onboarding/offboarding by 16% (from 30 to 26), with the creation of documentation for the standard procedure to be used.
• Achieved a reduction in training time for new members by 10% (from 20 days to 18), creating documentation with all the basic information, which led to a faster acquisition of autonomy.
• Documented the important points of daily meeting and resolved the issue of critical new information being missed by part of the team.
• Achieved the goal to reduce the number of forms used in ServiceNow during the onboarding process, from 4 to 3 forms through effectively helping with analysis in a project involving other teams (ServiceDesk, HR, IAM).