Fernando Vega
Toronto,ON
Summary
Dedicated and customer-focused professional with extensive experience in customer service, sales, and team management. Proven ability to lead, train, and oversee staff while ensuring excellent service delivery. Adept at problem-solving, multitasking, and adapting to fast-paced work environments. Demonstrated ability to foster positive relationships with clients and colleagues to enhance operational efficiency and customer satisfaction. Highly motivated and committed to continuous learning and professional development. Passionate about contributing to a dynamic workplace with strong organizational, communication, and leadership skills. Seeking an opportunity to leverage my diverse skill set in a challenging role to drive business success.
Overview
13
13
years of professional experience
Work History
Cleaning Supervisor
Fairmount Royal York Hotel
04.2023 - 07.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained cleanliness and organization in kitchen and dining areas to ensure a safe and sanitary environment.
- Washed dishes, glassware, utensils, and kitchen equipment following health and safety protocols.
- Assisted in basic food preparation, ensuring timely and efficient service.
- Handled waste management and recycling processes in accordance with environmental standards.
- Supported kitchen and service staff during peak hours to maintain smooth operations.
Server/Host
Afuri
05.2023 - 09.2023
- Delivered exceptional customer service by warmly greeting guests and ensuring a positive dining experience.
- Managed reservations and efficiently coordinated seating arrangements.
- Communicated guest preferences, concerns, and special requests to the kitchen and serving staff to enhance satisfaction.
- Assisted with menu recommendations and upsold food and beverage options.
- Accurately processed cash and credit card transactions.
Assistant Manager
Optecel Communications
01.2012 - 12.2018
- Supervised, trained, and managed a team of 15 technicians responsible for internet installations and technical support for residential and commercial clients.
- Developed and implemented efficient processes to improve installation times and customer satisfaction.
- Monitored team performance and provided coaching to enhance productivity and service quality.
- Created and analyzed reports on internet installations, customer complaints, and operational efficiency.
- Assisted with administrative tasks, including inventory management, scheduling, and business planning.
- Resolved customer escalations and ensured timely solutions to service issues.
Education
Diploma - Business Management Engineering
ITESS
Mexico04-2016
Diploma - English Language
University of Calgary
Calgary, AB04-2021
Diploma - Business Administration And Management
Instituto De Estudios Del Bajío
Mexico04-2010
Skills
- Team Leadership & Training
- Customer Service & Client Relations
- Operations & Process Improvement
- Problem-Solving & Decision-Making
- Strong Verbal & Written Communication
- Administrative & Business Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server/Host
Afuri
05.2023 - 09.2023
Cleaning Supervisor
Fairmount Royal York Hotel
04.2023 - 07.2024
Assistant Manager
Optecel Communications
01.2012 - 12.2018
Diploma - Business Management Engineering
ITESS
Diploma - English Language
University of Calgary
Diploma - Business Administration And Management
Instituto De Estudios Del Bajío
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