Fernanda Paes Lima
Fairfield Inn And Suites Marriott
HAMILTON,ON
4
Languages
1
year of professional experience
Dedicated and detail-oriented professional with strong customer service, communication, and organizational skills. Experienced in handling payments, managing transactions, maintaining accurate records, and resolving issues efficiently. Able to work independently or as part of a team while providing positive customer experiences and adapting to fast-paced environments.
Work History
Front Desk Agent
3 Months- Managed room availability and reservations using the hotel’s booking system.
- Processed cash, debit, and credit payments, entered banking information, and ensured transactions were accurate.
- Balanced files and transactions to maintain accurate payment records.
- Processed refunds and kept guest files and records up to date.
- Checked guests in and out while keeping the front desk running smoothly.
- Assisted guests with questions and resolved issues promptly.
Restaurant Hostess
3 Months- Organized and updated billing records to keep payments and accounts accurate.
- Calculated tips and tracked daily cash flow to ensure transactions were properly recorded.
- Managed reservation system,and table assigning.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Communicated with kitchen and waitstaff to enhance service quality.
Sales Associate
3 Months- Processed cash, debit, and credit payments accurately at the checkout.
- Stocked merchandise and organized displays of products in store
- Assisted with opening and closing duties, including counting cash and balancing the register.
- Assisted customers in store
- Informed costumers about current promotions and sales events
Education
High School Diploma
- Captain of Girls Varsity Soccer Team
- Member for Girls Varsity Soccer Team, 2022 to 2026
- Member for Track and Field Team, 2024 to 2026
- Member of Grad Council, 2025 to 2026
- Leader, Dragon Boat Committee, 2025 to 2026
- Leader, Events Committee, 2025 to 2026
Bachelor of Arts
Skills
Ability to Work Independently and in a Team
Customer Service & Client Relations
Billing
Refunds & Account Management
Cash Handling & Payment Processing
Sales & Product Knowledge
Effective Communication
Database Management & Data Entry
Languages
French
Limited Working
Portuguese
Full Professional
English
Full Professional
Spanish
Limited Working
Timeline
Front Desk Agent
Fairfield Inn And Suites Marriott
06.2026 - 09.2026Read More
Restaurant Hostess
Vitto's
05.2026 - 08.2026Read More
Sales Associate
Showcase
10.2025 - 01.2026Read More
Mcmaster University
Bachelor of Arts
Read More
Bernice MacNaughton High School
High School Diploma
Read More