Fernanda Guerrero
Santa Clara
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Volunteer Babysitter
Lucero Becerril
San Jose
12.2024 - 04.2025
- Supervised children's activities and ensured a safe environment.
- Prepared nutritious meals and snacks for children during care hours.
- Engaged in educational games to support child development and learning.
- Assisted with homework and encouraged positive study habits.
- Maintained cleanliness and organization of play areas and toys.
- Monitored children's behavior to promote social skills and cooperation.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Engaging in age-appropriate activities like reading stories or playing games.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Organized various activities, games, crafts and outings to keep children entertained.
- Enforced rules to teach good manners and maintain safe environment.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Using problem-solving skills to anticipate potential issues before they arise.
- Read stories and played alphabet games to promote early literacy.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Organized creative activities to develop children's physical, emotional and social growth.
- Tailoring activities based on the individual needs of each child under care.
- Maintained safe play environment.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Cashier
Whole Food Market
Santa Clara
11.2024 - 11.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and gift card payments accurately.
- Collaborated with team members to ensure smooth store operations.
- Educated customers on promotions and loyalty programs available in-store.
- Supported inventory management by restocking merchandise as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Organizer
Leah Julia
San Jose
02.2024 - 04.2024
- Organization in house
- Cleaning
- Housekeeping
- Food prep
Volunteer Leadership Tours
Wilcox hs
Santa Clara
10.2022 - 11.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Adrián Wilcox Highschool
Santa Clara , CASome College (No Degree) - Nursing
Mission College
Santa Clara, CASkills
- Cash register operation
- Customer service
- Inventory management
- Nutritional meal preparation
- Child supervision
- Team collaboration
- Time management
- Problem resolution
- Effective communication
- Educational engagement
- Organizational skills
- Creative activity planning
- Safety monitoring
- Housekeeping tasks
- Positive reinforcement
- Merchandise restocking
- Multitasking and organization
- Dependability and reliability
- Cash register systems
- Guest inquiries
- Retail merchandising
- Work ethic and integrity
- Attention to detail
- Empathy and patience
- Customer service excellence
- Money handling
- Customer assistance
Languages
Spanish
Native/ Bilingual
Accomplishments
- Billeteracy
Timeline
Volunteer Babysitter
Lucero Becerril
12.2024 - 04.2025
Cashier
Whole Food Market
11.2024 - 11.2024
Organizer
Leah Julia
02.2024 - 04.2024
Volunteer Leadership Tours
Wilcox hs
10.2022 - 11.2022
Adrián Wilcox Highschool
Some College (No Degree) - Nursing
Mission College