Daniella Alves
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the Fire Safety Advisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Part-time Babysitter
Confidential Privately-Held Company
01.2015 - 04.2022
- Supervised children engaged in physical activity, learning and social skills with peers.
- Provided developmentally appropriate activities for children.
- Planned fun outings and educational activities to keep children entertained.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Taught children basic life skills, manners and personal hygiene.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Assisted children with homework assignments and special projects across different subjects.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
Residential Housekeeper
Confidential Privately-Held Company
09.2020 - 03.2022
- Preserved the longevity of household appliances by performing routine maintenance and cleaning tasks.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Washed and put away kitchen dishes, utensils and glassware.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Waitress/Cashier
Seara Bakery & Pastry
09.2018 - 04.2019
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Used cash registers and credit card machines to cash out customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Inspected dishes and utensils for cleanliness.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Catering Server
Europa Catering
11.2015 - 10.2018
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Facilitated seamless transitions between courses by clearing tables quickly without disrupting ongoing conversations among guests.
- Prepared and maintained drink stations throughout catering events.
- Inspected dishes and utensils for cleanliness.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Upheld the company''s reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance.
- Enhanced guest experience by providing exceptional service during catered events.
- Minimized waste by monitoring portion sizes according to established catering guidelines while still maintaining an attractive presentation on plates or buffet tables.
- Provided friendly, courteous service to create memorable moments for guests.
Sales Associate
Dollarama
11.2022 - Current
- Recommended complementary purchases to customers, increasing revenue.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers over completing other routine tasks in store.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Loretto College School
Ontario Collage Certificate in Pre-Service Firefighter Training and Education -
Seneca College
Toronto, ON12.2021
Skills
- Store Opening and Closing
- Informed Product Selections
- Outgoing Personality
- Item Ticketing and Pricing
- Point of sale operation
- Merchandise Display
- Cash Handling
- POS Software
- Retail Merchandising
- Time Management
- Conflict Resolution
- Engaging with Diverse Customers
- Product Recommendations
- Relationship Building
- Meeting deadlines
- Goal-Driven
- Register Opening and Closing
- Cash Register Operation
- Ability to Lift 40 pounds
- Customer Assistance
- Self-Checkout Assistance
- POS System Operation
- Cash Handling Accuracy
- Merchandising understanding
- Speech Clarity
- Exceptional customer service
- Team Leadership
- Reliable and Responsible
- Retail Store Operations
- Honest and Dependable
- Organization
- Inventory and Stocking
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Additional Information
Leadership, Listening, Time management, Problem solving, Fast learner, Friendly, energetic and enthusiastic person, Great communication skills both oral and written, Fluent in both Portuguese speaking and writing, Good presentation skills, Ability to work under pressure, Good memory, Positive attitude, Good people skills, Team player
Personal Details - Highest Education
DCS / DEC
Timeline
Sales Associate
Dollarama
11.2022 - Current
Residential Housekeeper
Confidential Privately-Held Company
09.2020 - 03.2022
Waitress/Cashier
Seara Bakery & Pastry
09.2018 - 04.2019
Catering Server
Europa Catering
11.2015 - 10.2018
Part-time Babysitter
Confidential Privately-Held Company
01.2015 - 04.2022
High School Diploma -
Loretto College School
Ontario Collage Certificate in Pre-Service Firefighter Training and Education -
Seneca College
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