Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

FERNANDA CADENA

Vancouver,BC

Summary

Having graduated with a degree in international business and currently pursuing an MBA. With a passion for customer service and office assistance, I aim to contribute to the company's success. Adaptability is one of my main values. I am a multitasker who focuses on innovation and problem-solving. I am looking forward to joining a team that both challenges me and gives me the tools to further develop my management skills.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Sun Cabo Vacations
03.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

General Services Assistant

Brazeuro Cafe & catering
08.2021 - 03.2022
    • Managed inventory and maintenance for daily business needs
    • Performed customer services, assisting clients needs and compliance with standard and quality requirements
    • Administrated opening and Closing procedures (Large cash/check deposits)

Market Research Assistant

Silvia Becerra Clothing
08.2018 - 11.2018
  • Performed international market research projects to find new markets
  • Developed diagnoses of viability of business practices in given environment
  • Analyzed data, carefully interpreting results obtained from market research.

Education

MBA - Master of Business Administration

University Canada West
Vancouver, BC
09.2024

Bachelor - International Business

Pontificia Bolivariana University
Bucaramanga
11.2022

Diploma - Business Communication

Greystone College
Vancouver, BC
07.2022

Skills

  • Problem Solving and Analytical
  • Effective Teamwork
  • Adaptive Learning
  • Time management and Multitasking
  • Numerical and Data Analysis
  • Software Knowledge: Microsoft Office Suite (Word, PowerPoint and Excel), Outlook
  • Languages: English (Advanced) and Spanish (Native)

Additional Information

  • Available upon request.

Timeline

Customer Service Specialist

Sun Cabo Vacations
03.2022 - Current

General Services Assistant

Brazeuro Cafe & catering
08.2021 - 03.2022

Market Research Assistant

Silvia Becerra Clothing
08.2018 - 11.2018

MBA - Master of Business Administration

University Canada West

Bachelor - International Business

Pontificia Bolivariana University

Diploma - Business Communication

Greystone College

Similar Profiles

CREATE PROFILE
FERNANDA CADENA