AHMED SALAD
Markham,CANADA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position with the willingness to learn and grow.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Rogers Communications
02.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Healthcare Screener
Mount Sinai
12.2020 - 11.2021
- Temporary position with tasks including but not limited to screening patients, caregivers, staff, and vendors before entering the hospital.
- Handled an array of different types of people with unique emotional states while also remaining professional that I handled those situations effectively.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Made sure that the safety of patients, staff members, and coworkers’ needs were met before entering and exiting the hospital, making sure they felt as safe as possible before entering.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected confidentiality of data by using security techniques.
- Handled the distribution of masks and the duty of making sure that staff members were healthy before entering the hospital towards their departments.
Meat Clerk
Food Basics
07.2018 - 04.2021
- Manage day to day responsibilities to ensure the meat department was operating effectively
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Able to be self-driven and use my organizational skills effectively
- Responded to customer requests for products, services, and company information.
Education
Diploma in Business Marketing -
Seneca College Newnham Campus
09.2019
Secondary Diploma - undefined
Lamoureux Collegiate Institute
06.2012
Skills
- Communication skills —Effective listening and written and verbal communication skills
- Able to speak, listen, and write clearly in a way that is effective in communicating
- Teamwork — Excellent teamwork and collaboration skills
- Analytical and problem-solving skills — Enhanced analytical skills and able to develop effective solutions to issues
- Personal management skills — Able to work effectively independently and seek out assistance when required
- Computer/technical literacy — Proficient computer literacy skills and able to utilize technology effortlessly
- Learning skills —Able to implement learnt knowledge and skills to my practice as well as encourage my colleagues
- Strong work values — Dependable, honest, and self-confident with my abilities as well as provide an optimistic outlook on experiences
Training
- Digital Marketing Course
- Business Writing Course
- Business Statistics Course
- Marketing 2 Course
Languages
English
Native or Bilingual
Timeline
Customer Service Specialist
Rogers Communications
02.2022 - Current
Healthcare Screener
Mount Sinai
12.2020 - 11.2021
Meat Clerk
Food Basics
07.2018 - 04.2021
Secondary Diploma - undefined
Lamoureux Collegiate Institute
Diploma in Business Marketing -
Seneca College Newnham Campus
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