Ferhan Abdullah
Scarborough,Canada
Summary
Experienced professional with a diverse background in IT and medical sectors. Proven track record in sales and customer service, demonstrating leadership, initiative, and dedication to achieving organizational goals. Strong organizational skills and a commitment to continuous learning enhance effectiveness as an advocate.
Overview
9
9
years of professional experience
Work History
Personal Trainer
Alita Fitness
03.2025 - Current
- Designed personalized fitness programs for diverse client needs.
- Demonstrated proper exercise techniques to ensure client safety.
- Conducted fitness assessments to track client progress and goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Motivated clients through tailored positive reinforcement and constructive feedback.
- Educated clients on nutrition and healthy lifestyle choices.
- Ensured clean and organized training environment to enhance client experience.
- Collaborated with colleagues to create engaging training strategies that addressed client needs.
Lab technician and quality checker
CanPrev Premium Health Products
Markham, Canada
02.2023 - 11.2025
- Utilized advanced laboratory equipment and techniques for accurate testing of raw materials and finished products, ensuring compliance with quality specifications.
- Conducted routine quality control tests on samples to ensure compliance with industry standards and regulations.
- Analyzed data and generated reports on product quality, identifying improvement areas and implementing corrective measures to enhance quality standards.
- Collaborated with cross-functional teams to troubleshoot technical issues and streamline laboratory processes, contributing to improved operational efficiency.
Manager
Moez Binz Liquidation
Scarborough, Canada
04.2023 - 06.2024
- Led a team of 15 employees to exceed sales targets by 20% through strategic planning and effective coaching.
- Collaborated with cross-functional teams to launch new product line, generating 25% revenue growth within first year.
- Implemented operational procedures that increased efficiency by 15% and achieved cost savings.
- Executed employee training programs that enhanced customer service satisfaction ratings by 10%.
Sales representative
ACE NON PROFIT ORGANIZATION
Ontario, Canada
01.2021 - 01.2023
- Secured over 2000 monthly donors through strategic outreach efforts.
- Knocked on over 5000 doors across the GTA to engage potential donors.
- Collected donors for international and local charities through door-to-door sales pitches.
Sales Advisor
H & M
Toronto, Canada
01.2021 - 01.2022
- Assisted customers with product selection and fashion advice.
- Arranged garments on racks and shelves to enhance visual appeal, assisted shoppers in locating merchandise, processed customer purchases, and operated cash registers.
- Delivered customer service and merchandising support on sales floor of H&M stores.
- Processed transactions efficiently at the cash register.
- Maintained product displays and ensured store cleanliness.
Warehouse seasonal team member
Amazon
Mississauga, Canada
01.2020 - 01.2021
- Received, stowed inventory, picked, packed orders, and loaded boxes into trucks for efficient shipment.
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Managed inventory by restocking shelves to maintain stock levels.
- Collaborated with team members to improve operational processes and service delivery.
Emergency Medical Technician
BOSTON EMS
Boston, USA
01.2017 - 01.2020
- Facilitated emergency scenarios in Boston by conducting medical reviews for transported patients.
- Coordinated patient transport to clinic/hospital, ensuring stable condition throughout.
- Responded to emergency calls and assessed patient conditions promptly.
- Administered first aid and life-saving interventions during medical emergencies.
- Collaborated with paramedics to provide comprehensive patient care in transit.
Server
Icafe
Boston, USA
01.2018 - 01.2019
- Brewed coffee and served food with humor, enhancing customer experience and engagement.
- Maintained a high positive customer service rate and Ensured all twas ables are properly serviced.
- Handled cashier position and was able to run it smoothly during busy hours.
Communicator and Interpreter
Massachusetts General Hospital
Boston, USA
01.2017 - 01.2019
- Utilized language skills to facilitate effective communication with clients in multiple languages, enhancing client relations.
- Communicated with diverse audiences, ensuring clear understanding and respectful exchanges.
- Demonstrated excellent memory and note-taking skills during meetings to ensure accurate information retention.
Volunteer Interpreter
Mass Eye and Ear
Boston, USA
01.2017 - 01.2019
- Demonstrated proficiency in grammar, culture, and vocabulary through effective communication.
- Delivered clear and engaging presentations to ensure audience comprehension.
- Facilitated communication between patients and medical staff during consultations.
- Translated complex medical terminology for patient understanding.
- Assisted in developing and implementing language access services.
Marketing officer and Social Media coordinator
Campus Activities Board
Boston, USA
01.2017 - 01.2019
Manager
Elmonds Italian Pizzeria
Boston, USA
01.2017 - 01.2018
- Managed high-quality, fast-paced restaurant operations.
- Trained staff to achieve highest standards of customer service.
- Implemented creative strategies to enhance customer satisfaction.
- Handled daily sales and generated end-of-day reports.
Education
Personal Training
NFPT
02-2021
Certificate - Junior IT analyst
NPOWER CANADA JUNIOR IT ANALYST
Ontario, Canada01-2021
Bsc Candidate - Pre-medical sciences and Health Psychology
MCPHS University
Boston, USA01-2019
Emergency Medical Technician certificate and CPR License -
Boston UNIVERSITY
Boston, USA01-2018
High School Diploma -
Hilltops Knowledge Village (HILLTOPS ACADEMY)
Addis Ababa, Ethiopia01-2016
Skills
- Personal training
- Fitness program design
- Group fitness instruction
- Nutrition training
- Nutrition advice
- Technique demonstration
- Fitness routines
- Self-defense training
- Customer service
- Team collaboration
Languages
- English, fluent
- Arabic, fluent
- Amharic, fluent
- Oromifa, intermediate
Personal Information
Nationality: Canada
Volunteer Experience
- Mentor a Cardinal, MCPHS University, 2016-2019
- Human Rights Awareness, African Union, 2011-2012
- Wushu Club, 2010-2015
- Character Counts Club, 2009-2016
- Leadership Club, Hilltops Academy, 2006-2016
- President of Science Club (Physics and Biology), 2010-2016
Certifications And Competences
- CPR for Healthcare Professionals, American CPR Foundation
- Personal Training and nutritionist.
- PEDs and its Safety,
- EMT (Emergency Medical Technician), Boston University, Licensed in Massachusetts
- Microsoft Office (All Formats), Word, PowerPoint, Excel, Access, Outlook, Publisher
- SPSS and Excel (for research based on statistics)
- First Level Laptop and Computer Maintenance
- Adobe Photoshop
- Canva Online Design
- Class G - Ontario Driving License Holder, Clean Record (driving for past 6 years till present)
- Class M - Ontario Motorbike License Holder
Honors And Awards
- Winner of Human Rights and Tolerance Essay Writing Competition, African Union, 2012
- Top Three Student of My Grade, 2010-2016
Timeline
Personal Trainer
Alita Fitness
03.2025 - Current
Manager
Moez Binz Liquidation
04.2023 - 06.2024
Lab technician and quality checker
CanPrev Premium Health Products
02.2023 - 11.2025
Sales representative
ACE NON PROFIT ORGANIZATION
01.2021 - 01.2023
Sales Advisor
H & M
01.2021 - 01.2022
Warehouse seasonal team member
Amazon
01.2020 - 01.2021
Server
Icafe
01.2018 - 01.2019
Emergency Medical Technician
BOSTON EMS
01.2017 - 01.2020
Communicator and Interpreter
Massachusetts General Hospital
01.2017 - 01.2019
Volunteer Interpreter
Mass Eye and Ear
01.2017 - 01.2019
Marketing officer and Social Media coordinator
Campus Activities Board
01.2017 - 01.2019
Manager
Elmonds Italian Pizzeria
01.2017 - 01.2018
Personal Training
NFPT
Certificate - Junior IT analyst
NPOWER CANADA JUNIOR IT ANALYST
Bsc Candidate - Pre-medical sciences and Health Psychology
MCPHS University
Emergency Medical Technician certificate and CPR License -
Boston UNIVERSITY
High School Diploma -
Hilltops Knowledge Village (HILLTOPS ACADEMY)