Summary
Overview
Work History
Education
Skills
References
Timeline
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Feranmi Betiku

Ontario

Summary

Motivated and technically skilled IT support technician with hands-on experience in computer systems, networking, and technical support. Adept at troubleshooting hardware, software, and network issues. Known for a strong work ethic, quick learning, and a passion for providing excellent user support. Currently pursuing ITIL certification to deepen service management expertise.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Ace Fresh Foods Inc.
04.2024 - Current
  • Provide front-line technical support to staff, resolving hardware, software, and network issues efficiently.
  • Maintain and update internal IT systems, ensuring uptime and performance reliability.
  • Manage user accounts, permissions, and equipment setups for onboarding/offboarding processes.
  • Support implementation of new technologies and software updates to improve workflow.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

Production Technician

Diageo
10.2024 - 02.2025
  • Operated production equipment while monitoring for technical faults
  • Identified and addressed minor mechanical issues to minimize downtime

Aluminum Fabrication Specialist (Summer Job)

Dajcor Aluminum Ltd.
07.2024 - 09.2024
  • Used precision tools and machinery for fabrication, emphasizing equipment troubleshooting
  • Assisted in maintaining machinery and implementing continuous improvement protocols

Cashier

Food Basics
01.2023 - 09.2023
  • Provided technical support for POS systems and managed transaction accuracy
  • Delivered front-line customer support and resolved service issues promptly

Education

Computer Systems Networking Technician Diploma -

St. Clair College
01.2025

High School Diploma -

Ursuline College
Chatham, ON
06-2023

Skills

  • Hardware and Software Troubleshooting
  • LAN/WAN Configuration & Maintenance
  • Customer Support and Help Desk Operations
  • Microsoft Windows and Networking Tools
  • Data Backup and Disaster Recovery
  • POS Systems and Technical Customer Service
  • ITIL Foundation (In Progress)
  • A Certified (2024)

References

Available upon request

Timeline

Production Technician

Diageo
10.2024 - 02.2025

Aluminum Fabrication Specialist (Summer Job)

Dajcor Aluminum Ltd.
07.2024 - 09.2024

IT Support Specialist

Ace Fresh Foods Inc.
04.2024 - Current

Cashier

Food Basics
01.2023 - 09.2023

Computer Systems Networking Technician Diploma -

St. Clair College

High School Diploma -

Ursuline College

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Feranmi Betiku