Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Felix Parkes

Banff,Canada

Summary

Being a qualified ski instructor I enjoyed every day of teaching, I am now perusing my professional career ambitions. I have had over 10 years of experience in the customer service/ sales industry, which has given me the skills to thrive in any environment. Within the past year I have gained an interest and understanding of financial analysis, budgeting and credit approvals.

Due to my educational background I have been seeking to transition into Town Planning. I am ready to develop my skills in research, analysis, and GIS proficiency to contribute to planning initiatives.

Overview

10
10
years of professional experience

Work History

Finance Manager

Canmore Chrysler
05.2024 - Current
  • Starting as a Salesperson, gaining insight into the industry and developing a passion for customer interactions. After meeting targets, I was promoted to Finance Manager within six months. In this role, I managed sensitive customer information, overseeing the entire process from loan applications to vehicle delivery. This position significantly increased my responsibility, allowing me to enhance my focus on delivering exceptional customer service.

Manager/ Food and Beverage Server

Boston Pizza
01.2023 - 05.2024
  • After 7 months, I was promoted to Front of House Manager, where I took on greater responsibilities, including overseeing daily operations, managing staff, resolving customer complaints, and ensuring smooth restaurant maintenance. I was also responsible for opening and closing procedures, stock management, and training new team members, further developing my leadership and problem-solving skills.

Sales Support Executive

Bryt Energy
07.2021 - 01.2022
  • After graduating from the University of Liverpool, I worked in the sales department of a renewable energy supplier. This was my first corporate role, where I honed skills in working with strict deadlines and maintaining confidentiality. Initially, I was on the 'fixed' sales team, handling data entry and improving my attention to detail with large figures and contracts. Due to my performance, I was promoted to work with larger clients on the 'flex' side within two months, progressing towards an Account Manager role.

Front of House – Barista – Private Dining Room Maitre D

The Plough
09.2015 - 04.2019
  • I worked at The Plough for 4 years, gaining full bar training, barista skills, and certification in food safety. Developed strong customer service, teamwork, and leadership abilities, while confidently working independently and taking initiative. Thrived in a high-pressure environment, maintaining professionalism and quality service. Responsible for nightly close-down, including deep cleaning, restocking, and fridge rotation.

Education

Bachelor Hons Degree - Human Geography

University of Liverpool

Bachelor Hons Degree - Urban/ Rural Planning

University of Liverpool

Skills

  • Communication – Skilled in clear, effective verbal and written communication
  • Teamwork – Strong in conflict resolution, especially under pressure
  • Customer Service – Consistently delivers exceptional service, backed by positive feedback from customers, peers, and management
  • Time Management – Punctual and energetic, even with early starts and long shifts
  • Land use analysis - Proficient in assessing land use patterns, zoning regulations, and environmental impacts for future development
  • Financial & Credit Analysis – Managed reports for 50 new customers monthly, overseeing a portfolio of 500 personal accounts
  • Using GIS to- to collect, analyze, and visualize spatial data for various applications

Hobbies and Interests

Skiing, fully trained CSIA level 2 ski instructor, Music, passionate about listening, learning and performing, playing the guitar, piano and drums.

Timeline

Finance Manager

Canmore Chrysler
05.2024 - Current

Manager/ Food and Beverage Server

Boston Pizza
01.2023 - 05.2024

Sales Support Executive

Bryt Energy
07.2021 - 01.2022

Front of House – Barista – Private Dining Room Maitre D

The Plough
09.2015 - 04.2019

Bachelor Hons Degree - Human Geography

University of Liverpool

Bachelor Hons Degree - Urban/ Rural Planning

University of Liverpool
Felix Parkes