Felicia Stevens
London,Canada
Summary
Detail-oriented housekeeping professional dedicated to maintaining a pristine environment and enhancing guest experiences. Proven track record in efficient room turnovers, inventory management, and adherence to safety protocols, ensuring a hazard-free atmosphere. Strong collaboration skills contribute to a cohesive team dynamic.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Hard Rock Hotel
London, Ontario
04.2026 - 07.2026
- Maintained cleanliness and organization in guest rooms and public areas.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replenished supplies and amenities to enhance guest satisfaction.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with team members to ensure timely room turnovers.
- Delivered exceptional customer service while responding to guest requests.
- Followed safety protocols to maintain a hazard-free environment.
- Checked bathrooms, restocked towels, rugs and toiletries before guest check-in.
Cleaning Driving manager
Molly Maid Canada
London, Canada
06.2024 - 04.2026
- Managed daily operations to ensure high-quality cleaning services for clients.
- Scheduled and coordinated cleaning appointments to optimize team efficiency.
- Trained and mentored staff on effective cleaning techniques and customer service.
- Oversaw inventory management for cleaning supplies and equipment maintenance.
Cleaner
Molly Maid
Burlington, Canada
09.2022 - 07.2024
- Disinfected high-touch areas to promote a healthy environment.
- Followed client-specific instructions for customized cleaning services.
- Inspected rooms for cleanliness prior to guest arrival.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
- Collected trash from floors within hallways, bathrooms and work areas.
Cleaner
Merry Maids
Burlington, Canada
06.2022 - 08.2022
Housekeeping
The Pearle Hotel and Spa, Autograph Collection
Burlington, Canada
05.2022 - 07.2022
Hostess
East Side Mario's
Burlington, Canada
04.2022 - 05.2022
- Welcomed guests and ensured a friendly atmosphere at East Side Mario's.
- Assisted guests with menu inquiries and offered recommendations confidently.
- Managed reservations and organized seating arrangements efficiently.
- Coordinated wait times and communicated with kitchen staff effectively.
- Maintained cleanliness and organization of the entrance and dining areas.
Food Service Worker/Cashier
Tim Hortons
Burlington, Canada
02.2022 - 05.2022
- Provided excellent customer service by taking orders and addressing inquiries.
- Operated coffee machines and other equipment efficiently during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared food items according to established recipes and quality standards.
E-Commerce Associate
Walmart
Waterdown, Canada
02.2021 - 01.2022
- Managed online product listings and ensured accurate descriptions.
- Processed customer orders and coordinated timely fulfillment.
- Monitored inventory levels and placed orders when necessary.
- Assisted in inventory management and stock replenishment efforts.
- Monitored inventory levels and placed orders.
- Provided technical support for customers with e-commerce related issues.
Newspaper Carrier
HAMILTON SPECTATOR
Burlington, Canada
01.2019 - 09.2019
- Processed cash transactions accurately, answered people's questions, memorization of the unit/house numbers
- Delivered newspapers to customers on a daily basis.
- Maintained accurate records of deliveries and customer requests.
- Resolved customer subscription issues through effective communication.
- Ensured proper handling and storage of newspapers during delivery.
- Collaborated with distribution teams to optimize route management.
- Managed cash transactions, addressed customer inquiries, and memorized route assignments.
Education
Secondary School -
MM Robinson
Burlington, ONSkills
- Housekeeping
- Cleaning procedures
- Restocking supplies
- Inventory management
- Attention to detail
- Time management
- Staff training
- Customer service
- Issue troubleshooting
- Adaptability
- Work prioritization
- Communication skills
Certification
Ontario Drivers License, 01/01/19, Present
Languages
English, Advanced
Highest Level Of Education
No diploma
Timeline
Housekeeping Room Attendant
Hard Rock Hotel
04.2026 - 07.2026
Cleaning Driving manager
Molly Maid Canada
06.2024 - 04.2026
Cleaner
Molly Maid
09.2022 - 07.2024
Cleaner
Merry Maids
06.2022 - 08.2022
Housekeeping
The Pearle Hotel and Spa, Autograph Collection
05.2022 - 07.2022
Hostess
East Side Mario's
04.2022 - 05.2022
Food Service Worker/Cashier
Tim Hortons
02.2022 - 05.2022
E-Commerce Associate
Walmart
02.2021 - 01.2022
Newspaper Carrier
HAMILTON SPECTATOR
01.2019 - 09.2019
Secondary School -
MM Robinson