MARCIA KELLY

Dependable, Motivated, and consistent professional housekeeper and environmental Service Attendant with over 18 years of experience working in the hospitality settings and healthcare environmental, strive to Maintains a positive attitude while on the job and greets staff and guests with friendliness and warmth. Understands most effective methods for cleaning and maintaining building premises, while following the guidelines of infection control and procedure. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

• Vacuum, clean, dust and polish guest room.
• Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness are met.
• Responsible for reporting any maintenance deficiencies and handling guest's requests or complaints.
• Ensured the confidentiality and security of all guest rooms.
• Ensuring that guest service request is closely monitor and deliver on time.
• Understood and adhered to the values and service standards.

• Housekeeping Room Attendant, Lake Okanagan Resort Hotel, British Columbia, 05/01/22
• Hospitality Service Worker, University of British Columbia, Vancouver, British Columbia, 05/01/23
• Housekeeping Room Attendant, Vancouver Coastal Health, Vancouver, British Columbia, 05/01/23-Present
• Housekeeping Associate, William Osler Health System, Toronto, Ontario, 05/01/15-Present
• Housekeeping/Room Attendant, Sheraton Hotel, Toronto, Ontario, 05/01/10-05/01/16
• Room Attendant, Riu Hotel Resort, Montego Bay, Jamaica, 05/01/08
• Housekeeper, Biltmore Estate, North Carolina, U.S.A., 05/01/08
• Housekeeper/Laundry Attendant, Half Moon Hotel, Montego Bay, Jamaica, 05/01/06-05/01/07
• Housekeeping/Room Attendant, Chippewa Motor Lodge, Michigan, U.S.A., 05/01/06-05/01/07
• Housekeeping/Room Check, Holiday Inn Sun spree Resort, Montego Bay, Jamaica, 05/01/07-05/01/08

• Provide optimal level of customer services for the healthcare and hospitality industry.
• Greet customers in a friendly manner with a pleasant smile.
• Assist customers in a fast-paced environment while not sacrificing quality.
• Provide exceptional customer service for patients and their loved ones.
• Provide a level of service that is commensurate with customer expectations.