Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felice Francis

Fresno

Summary

Friendly and dependable college student with experience in customer service, caregiving, and sales in fast-paced retail and residential environments. Strong communication skills, positive attitude, and ability to work efficiently as part of a team. Seeking a position where I can provide excellent guest experiences while contributing to a hardworking team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caregiver

Bishop Senior Center
04.2025 - 10.2026
  • Assisted residents living in assisted living, memory care and extensive care with daily living activities
  • Developed personalized care plans in collaboration with healthcare professionals.
  • Monitored patient health status, reporting changes to nursing staff promptly.
  • Facilitated recreational activities to enhance social engagement among residents.

Biology Lab Assistant

Washington State University Biology Department
01.2024 - 05.2024

Sales Associate

Home Depot
06.2023 - 08.2023
  • Assisted customers in product selection in the garden department
  • Maintained organized merchandise displays to enhance product visibility and customer engagement.
  • Restocked merchandise

Private Nanny

N/A
05.2022 - 07.2023
  • Provided care and supervision for children
  • Prepared meals for children and completed light housework
  • Assisted children with their morning and nighttime routines
  • Communicated effectively with parents regarding children's progress, challenges, and achievements.
  • Managed schedules to coordinate and provide transportation for playdates, sports practices, and fun outings efficiently.

Customer Service Representative/Customer Service Cashier

Target
02.2022 - 08.2022
  • Resolved customer inquiries efficiently at the customer service desk and over the phone
  • Handled returns and exchanges, maintaining store policies while addressing customer concerns.
  • Collaborated with team members to streamline service processes, improving overall operational efficiency.
  • Prepared in-store pick-ups and delivered drive-up orders
  • Assisted customers with carrying out large and/or heavy merchandise

Education

Bachelor of Science - Psychology And Biology

Washington State University
Pullman, WA
12-2026

California Phlebotomy Certification -

Phlebotomy Training Student
Fresno
06-2026

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Personal hygiene assistance
  • Basic housekeeping
  • Meal preparation
  • First aid and safety
  • Dementia care
  • Team collaboration
  • Medication and appointment reminders
  • Patient advocacy
  • Flexible schedule and availability

Certification

CPR certified and trained in first aid

Timeline

Caregiver

Bishop Senior Center
04.2025 - 10.2026

Biology Lab Assistant

Washington State University Biology Department
01.2024 - 05.2024

Sales Associate

Home Depot
06.2023 - 08.2023

Private Nanny

N/A
05.2022 - 07.2023

Customer Service Representative/Customer Service Cashier

Target
02.2022 - 08.2022

Bachelor of Science - Psychology And Biology

Washington State University

California Phlebotomy Certification -

Phlebotomy Training Student
Felice Francis