Zill Syed

As an Account Executive at iTel Networks, I empower businesses with next-level connectivity through advanced solutions. This involves cultivating strong client relationships, personalizing effective telecom services, and implementing consultative sales strategies to optimize communication infrastructure. I focus on building strong client partnerships and tailoring telecom solutions to enhance business connectivity.

I lead the business development team by creating and implementing effective sales strategies and finding new growth opportunities. Building strong relationships with key customers and partners is important, along with staying updated on market trends and competitor actions. I also keep clear communication with different departments and stakeholders in our organization to ensure we are all aligned. My main goal is to set and achieve ambitious business development targets.

Cultivate strong relationships with C-Level clients. Drive the execution of the business plan to consistently achieve targets. Oversee stakeholder engagement in every project to ensure success. Effectively manage partner relations for optimal outcomes.

Manage relationships with executive-level clients. Implement the business plan to achieve organizational objectives. Oversee stakeholder engagement in each project. Establish and maintain partnerships with global partners. Foster and sustain international collaborations.

At Shaw, I serve as a sales consultant, assisting clients in embracing new technologies through our creative solutions. My responsibilities include identifying my clients' specific needs and recommending appropriate solutions to facilitate their business growth. I also provide guidance on the adoption of intelligent products and services that are both effective and economically feasible. Furthermore, I oversee high-value projects for clients that require a range of services, including Fiber, PRIs, SIP Trunks, VoIP, Smart Wi-Fi, Smart Security, and others.

The primary objective is to effectively manage and enhance our existing account base by delivering unparalleled support and outstanding customer service. We are committed to driving growth within these accounts by introducing innovative products and solutions significantly benefiting their businesses. Furthermore, the Account Executive will have robust support in navigating the sales cycle and seamlessly onboarding new clients, ensuring a smooth and successful transition.

Nurturing both new and existing businesses is not just important; it is essential for driving growth and securing long-term success. We must create and implement tailored business solutions that directly address the unique needs of each client. By thoroughly assessing communication requirements, we enhance collaboration and efficiency with targeted strategies. Actively managing accounts for existing clients while relentlessly pursuing new opportunities allows us to significantly expand our reach and impact. Meeting and exceeding customer expectations is non-negotiable—it is vital for building robust relationships. Ultimately, delivering an exceptional customer experience is the cornerstone of achieving sustained success in today's competitive business landscape.

In my role, I confidently lead large-scale deployments in the Oil and Gas sector, adeptly managing accounts with 1,000 to 2,500 lines while consistently delivering exceptional customer service. I consistently surpass KPI targets by processing over 300 activations and hardware upgrades each month, utilizing our centralized customer service system with efficiency. Furthermore, I take pride in providing onsite professional services to major clients during my weekly visits to Albian Oil Sands. This not only allows me to build valuable networking connections but also strengthens the strong professional relationships I am passionate about cultivating!

I have consistently maintained an impressive average call quality rating of 96%, earning praise from my supervisor for effectively managing challenging customer interactions. My ability to turn complaints into potential sales opportunities has been a key part of my success, as I adeptly address clients' issues while providing tailored product and service recommendations. Furthermore, I consistently achieve set sales targets by adopting a persuasive and confident approach and cultivating a friendly and sociable demeanor. This has allowed me to build positive client relationships, fostering long-term loyalty and satisfaction.

I have been actively engaged in the recruitment and selection process for call center personnel, ensuring the acquisition of suitable talent for our team. Furthermore, I successfully designed and executed training programs that concentrated on product knowledge and effective customer service techniques. My initiatives also included the development of distinctive indoor and outdoor workshops aimed at enhancing participants' motivational and soft skills. Additionally, I played a significant role in synchronizing information across various departments and in the upgrade of our Management Information System (MIS), as well as in web development and maintenance. My colleagues acknowledge my efforts in incorporating interactive activities during workshops to effectively engage participants and sustain their interest throughout the sessions.