Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Fayth Panchuk

Vanscoy,Saskatchewan

Summary

Reliable employee with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Great team leader and loves a fast pace environment. Self driven and goal oriented. Excellent problem solver and experienced in creating a positive and fulfilling outcome for clients. Looking to build a lifetime working relationship with an outstanding company.


Overview

5
5
years of professional experience

Work History

Service Associate

Sun Life Financial
01.2021 - Current
  • Helped the financial advisor have her highest selling year out of her last 14 years of her career.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Boosted productivity by offering skilled administrative assistance and client support.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Business Development Manager

Prairie Lane Equestrian Centre
09.2020 - Current
  • Established a horse boarding facility with additional perks.
  • Managed customers wants and needs towards their equine partners.
  • Made design improvements to the facility to better suit clients and their equine partners desires.
  • Daily feedings and inspections.
  • Schedule monthly herd health appointments.
  • Developed excellent customer service and established long lasting relationships.
  • Established brand recognition.
  • Successfully manage and operate this boarding facility independently with supervision of the owner of the property.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.


Sales Associate

Nelson's Sports Bracing And Orthotics
02.2018 - 04.2019
  • Serviced customers who had recently sustained an injury. Provided comfort, and successful solutions.
  • Worked directly with distributors filling orders.
  • Worked directly with Doctors offices to increase referrals and sales.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build positive experiences and lasting relationships.
  • Educated clients on their injuries and the lasting affects, and how the products will benefit them.

Education

Associate of Science - Education

Dawson Community College
Glendive, Montana

License Certificate - Life License Qualification Program

Remic
Online
03.2023

Diploma - Agribusiness- Marketing

Lakeland College
Vermilion, AB
06.2020

Skills

  • Microsoft Dynamics
  • Multi-Channel Contact Center Software
  • Training Classes
  • Providing Feedback
  • Intuit QuickBooks
  • Service-Orientation
  • Strong Analytical and Problem-Solving Skills
  • Customer Loyalty
  • Microsoft Outlook
  • Sales and Marketing
  • Customer Service Excellence

Accomplishments

Lakeland College rodeo team president.

Lakeland College rodeo sportsmanship award recipient.

Lakeland College presidents circle inductee.

Lakeland College academic and rodeo scholarship recipient.

Dawson College academic and rodeo scholarship recipient.

Canadian Cowboys Association breakaway roping champion and season leader.


Timeline

Service Associate

Sun Life Financial
01.2021 - Current

Business Development Manager

Prairie Lane Equestrian Centre
09.2020 - Current

Sales Associate

Nelson's Sports Bracing And Orthotics
02.2018 - 04.2019

Associate of Science - Education

Dawson Community College

License Certificate - Life License Qualification Program

Remic

Diploma - Agribusiness- Marketing

Lakeland College

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Fayth Panchuk