KRISHMA PATEL
Kingston,ON
Summary
Customer Service Representative and Administrative assistant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Front End Customer Service Associate
Harvey's Restaurant
04.2024 - Current
- Onboarded and delivered exceptional client service to 200 customers per shift during peak times
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Memorized over 100+ different menu items and helped guide guests to their ideal dining experience.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at front-end displays, making it easy for customers to find popular items quickly.
- Managed the POS and CRM system and entered 50+ orders per hour with zero errors
- Handled any issues that may arise, using operational experience, good judgment, and knowledge of Harvey's policies
Tax Preparer
Lumacare
02.2024 - 04.2024
- Prepared and filed income tax returns for more than 100 clients in 2024 tax season
- Proficiently utilized EFile Tax software for filing tax returns
- In addition, used VSYS (the company's software) to get clients data and connect them
- Extensively used MS Office Suite i.e
- MS Excel, MS Word, and Microsoft Sharepoint for entering and updating clients information
- Proficient in preparing a variety of returns, including federal and provincial for immigrants, self-employed, Students, Newcomers, People with Disability and those who pay property tax
- Interviewed multiple clients to acquire information for their previous years' returns, deductible expenses, and income from other sources
- Ensure the completed return and TIS60E form are secured in appropriate envelopes for client pickup
- Verified if clients are receiving applicable benefits i.e., Trillium Benefits, GST/HST, and other applicable returns
- Explained to clients when they can expect their return and benefits.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Administrative Assistant/Accounts Receivable
Eco friendly pallet
07.2022 - 01.2024
- Greeted visitors, answered questions, and provided excellent customer service
- Managed calendars, scheduled appointments, and coordinated meetings
- Exhibited strong customer relations by communicating with over 100 clients, informing them of the relocation
- Processed, classified, and recorded financial documentation for over 100 clients
- Introduced a user-friendly electronic filing system, which reduced file retrieval time by 30%
- Used Microsoft Excel to create and maintain spreadsheets for tracking data such as customer orders, inventory, and expenses
- Managed accounts receivable for $2M revenue and performed administrative duties
- Supported the billing department by processing over 300 invoices per month utilizing Quickbooks software
- Conducted data analysis and created weekly and monthly reports to assist with decision-making processes
- Collaborated with other team members to ensure that data was accurate and up-to-date
- Maintained the confidentiality and security of all data and information
- Handled customer inquiries and resolved any payment-related issues
- Trained and supervised a team of 5 employees.
Food Bank Clerk
Seneca Student Federation
10.2021 - 05.2022
- Managed a team of 10 members, enhancing productivity by understanding and adapting to diverse working styles
- Supported 200+ students via email to access food hampers provided by Seneca Student Federation
- Advised students of multiple facilities provided by the federation such as Tax Clinic Service, Shuttle bus service, and more
- Demonstrated strong time-management skills in executing multiple tasks simultaneously to meet daily goals
- Learned to communicate effectively with other students and managers of the head department.
Student Ambassador
Seneca College of Applied Arts and Technology
Toronto, Ontario
01.2022 - 04.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Welcomed students to the campus and assisted them with COVID-19 screening kiosks
- Assisted students in uploading their vaccination proof in Seneca's application
- Guided students to set up their one-card accounts
Interacted with university and prospective students and parents during tours and student visits days, answering questions, and providing insight - Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and
effective dissemination of mass communications
Student Mentor (Volunteer)
Seneca College
01.2021 - 04.2022
- Established, developed, and maintained a positive relationship with student mentees
- Presented to groups of over 10 people in student information sessions utilizing MS PowerPoint presentation
- Scheduled and coordinated meetings and appointments with at least 10 mentees per semester
- Acted as liaison between Mentees and lead mentor to ensure a positive experience for mentees.
Deli Clerk
Loblaws
08.2020 - 01.2022
- Provided excellent customer service by working in a fast-paced environment
- Trained new employees
- Weighed and served meat, cheese, and olives to customers and billed them accurately
- Created customized Deli platters for special events
- Organized products on the shelves
- Checked temperatures of various coolers, fridges, and freezers and recorded information in the health and safety/food logs.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
International Business - Business Administration
Seneca College
Toronto, Ontario04.2022
Skills
- Financial reporting
- Time Management
- Microsoft Dynamics
- Account Analysis
- Microsoft Office Suite
- Multi-tasking
- Quickbooks
- SAP Software
- Customer Relationship Building
- Complaint Handling
Certification
- Safe Food Handling Certification, Harvey's
- Health and Safety Training
- WHMIS Certification
- ADP Accountant Connect Certification
- Bookkeeping Basics Certification
Timeline
Front End Customer Service Associate
Harvey's Restaurant
04.2024 - Current
Tax Preparer
Lumacare
02.2024 - 04.2024
Administrative Assistant/Accounts Receivable
Eco friendly pallet
07.2022 - 01.2024
Student Ambassador
Seneca College of Applied Arts and Technology
01.2022 - 04.2022
Food Bank Clerk
Seneca Student Federation
10.2021 - 05.2022
Student Mentor (Volunteer)
Seneca College
01.2021 - 04.2022
Deli Clerk
Loblaws
08.2020 - 01.2022
International Business - Business Administration
Seneca College
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