Faye Bruce
Calgary,AB
Summary
Dynamic professional with a proven track record at GoodLife Fitness, excelling in creating positive environments and fostering team growth. Skilled in guest engagement. I've consistently enhanced customer satisfaction and service quality. Leveraging exceptional customer service and a strong work ethic, I've driven success in diverse team settings, achieving notable improvements in client retention and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Expeditor
Ceilis Irish Pub
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Motivator
GoodLife Fitness
10.2022 - Current
- Created a positive work environment by addressing member concerns promptly and effectively.
- Mentored new hires, fostering a supportive and inclusive company culture.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Competitive Dance Instructor/Co-Manager
Eight Dance Company
09.2019 - 03.2022
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
- Coordinated ordering of dance wear, shoes, and costumes.
Front Desk Receptionist
Hypertrain Athletics
01.2019 - 01.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Dance Choreographer/Instructor
Meant2Move
01.2019 - 01.2020
- Enhanced dance performances by creating innovative choreography tailored to the dancers'' abilities and strengths.
- Created a safe and positive environment for dancers to express themselves freely, fostering their artistic growth and development.
- Created variety of original dance routines for different classes according to skill level and performance plans.
- Implemented constructive feedback systems for continuous improvement of individual dancer techniques and group cohesion.
Education
High School Diploma -
Vankleekhill Colligate Institution
Vankleek Hill, ON05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Food safety
- Cleanliness standards
- Time management
- Decision-making
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Interests
- Yoga
- Gym Workouts
- Enjoy participating in [activity] for overall physical and mental well-being
- Watching Movies and TV Shows
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Server/Expeditor
Ceilis Irish Pub
08.2024 - Current
Motivator
GoodLife Fitness
10.2022 - Current
Competitive Dance Instructor/Co-Manager
Eight Dance Company
09.2019 - 03.2022
Front Desk Receptionist
Hypertrain Athletics
01.2019 - 01.2022
Dance Choreographer/Instructor
Meant2Move
01.2019 - 01.2020
High School Diploma -
Vankleekhill Colligate Institution
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