Fawaz Balogun
Toronto
Summary
Dedicated and customer-focused restaurant professional with years of experience in the hospitality industry both in Canada and Italy. Bilingual in Italian and English, with a proven track record of enhancing guest satisfaction and increasing sales. Seeking to contribute my skills by providing exceptional service and creating memorable guest experiences.
Overview
5
5
years of professional experience
Work History
Manager
Terroni
03.2025 - 10.2025
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Led team meetings to discuss operational challenges and drive continuous improvement initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
Server and Bartender
Simona
02.2024 - 03.2025
- Provided exceptional service in both Italian and English, prioritizing client satisfaction
- Expertly guided guests through the menu, offering personalized reccomendations on dishes, wines and special
- Assisted in Training staff on food and drink knowledge helping to mantain the restaurant's high standards of service
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
Server and Bartender Supervisor
Ristorante Del Cambio
04.2021 - 09.2023
- Consistently exceeded monthly sales targets by implementing effective upselling techniques
- Recognized for excellent customer service, receiving positive feedback and building strong customer relationships
- Delivered high-quality service to diverse clientele ensuring a positive dining experiece
- Assisted in training new servers.
Education
Fashion Marketing -
Ied Milano
Milan06-2023
Skills
- Order Management and Coordination
- Upselling and Sales Techniques
- Team Player
- Conflict Resolution
- Team Management
- Customer Satisfaction
- Marketing
Languages
English
Native or Bilingual
Italian
Native or Bilingual
French
Elementary
References
References available upon request.
Timeline
Manager
Terroni
03.2025 - 10.2025
Server and Bartender
Simona
02.2024 - 03.2025
Server and Bartender Supervisor
Ristorante Del Cambio
04.2021 - 09.2023
Fashion Marketing -
Ied Milano