Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Spenrath

Calgary

Summary

Proven Automotive Service Advisor with a track record of enhancing customer satisfaction at Brasso Nissan Ltd. by expertly diagnosing vehicle issues and providing tailored maintenance recommendations. Skilled in client engagement and relationship development, consistently improving service experience and fostering repeat business.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Brasso Nissan Ltd.
01.2013 - 12.2024
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

Automotive Service Advisor

Woodridge Ford Lincoln
04.2011 - 11.2012
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.

Automotive Service Advisor

CMP (Calgary Motor Products)
11.2009 - 04.2011
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.

Automotive Service Advisor

Southgate Chevrolet
06.2008 - 10.2009
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.

Education

High School Diploma -

Archbishop O'Leary High School
Edmonton, AB
06.1978

Skills

  • Client Engagement
  • Customer Experience Management
  • Relationship Development
  • Proficient in Handling Complaints
  • Maintenance Recommendations
  • Cost Estimation
  • Order Management Coordination
  • Efficient Appointment Coordination
  • Client Relationship Management

Certification

I have extensive experience with CDK/ADP operating systems and have worked with x-time, Reynolds and Reynolds and Quorum.

Timeline

Automotive Service Advisor

Brasso Nissan Ltd.
01.2013 - 12.2024

Automotive Service Advisor

Woodridge Ford Lincoln
04.2011 - 11.2012

Automotive Service Advisor

CMP (Calgary Motor Products)
11.2009 - 04.2011

Automotive Service Advisor

Southgate Chevrolet
06.2008 - 10.2009

I have extensive experience with CDK/ADP operating systems and have worked with x-time, Reynolds and Reynolds and Quorum.

High School Diploma -

Archbishop O'Leary High School

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Kevin Spenrath