Favour Osoko
Summary
Dynamic professional with extensive customer service experience at Gallery, Nationals on 10th, 360 Grill & Lounge, and Last Call. Proven track record of exceeding expectations through exceptional organizational skills and positive engagement with customers. Skilled in cash handling and effective team collaboration in fast-paced environments. Committed to creating memorable experiences for all patrons. Results-driven individual with a solid track record in delivering quality work, excellent communication and exceptional service.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Advisor
Wealth simple
05.2026 - Current
- Consulted with clients to assess and meet short- and long-term financial goal.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Participated in regular financial planning workshops and seminars to attract new clients and educate the community.
Bartender
Gallery
04.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Youth coordinator
Centre Street Church
08.2018 - Current
- Working with children from ages 2 to 9 in helping plan the lessons for the week
- Organizing activities to teach them prior to the Sunday morning service
- Enhanced youth engagement by designing and implementing creative programs and events.
- Supervised activities and events for large groups.
Cashier
SheIn
07.2025 - 07.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved click-through rates with attention-grabbing headlines and engaging visuals that resonated with target audiences.
Waitress/Bartender
Last Call
02.2024 - 04.2025
- Served drinks, shisha, and food specials
- Promote and advertise weekly on social media platforms
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cafe Cashier
Centre Street Church
08.2018 - 01.2025
- Reduced wait times for customers by quickly processing orders, payments, and issuing change as needed.
- Collaborated with colleagues to optimize workflow during peak hours, enhancing overall customer experience.
- Promoted a welcoming atmosphere by engaging in friendly interactions with customers and promptly addressing concerns.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Beer Tub attendant/ Bartender
Nationals on 10th
06.2024 - 07.2024
- Promoted on social media platforms
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Utilized strong interpersonal skills to establish rapport with guests.
Waiter/Bartender
360 Grill & Lounge
09.2023 - 04.2024
- Served drinks, shisha and food
- Interacted with customers on a daily basis
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess/Chef
Il Forno Fusion
10.2022 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Promoted business loyalty by fostering positive customer relationships.
Tills associate
Belle and Posh Boutique
01.2020 - 07.2021
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients. Dresses are a special moment.
- Improved reporting accuracy, implementing new data management system. set up the POS system.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store while maintaing a balance
Hostess/server
Tony Roma's Catering
09.2018 - 01.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Pre-graduate -
University of Calgary
Calgary 09.2024 - 05.2026
High School Diploma -
Notre Dame High School
Skills
- Customer service excellence
- Organizational skills
- Time management
- Exceeding expectations
- Communication skills
- Enthusiasm and optimism
- Sales expertise
- Problem solving
- Adaptability
- Networking skills
- Event planning
- Volunteer coordination
Affiliations
- Decorating
- Event Planning @soft.suitedecor
References
- Marie Peddle, Babysitting job, +1 (403) 978-3548
- Adrien Mcdonald, CSC references, +1 (403) 293 3900
- Bizola, Belle and Posh, +1 (587) 574 3141
- Johnny, Last Call, +1 (403) 681-6858
- Sorochi Suleiman, gtmartwholesale@gmx.ca
- Dan Molynuex, Nationals, dmolyneux@concordegroup.ca
- Sunny, Gallery, +1 (778) 995-6991
Certification
- First Aid
- CPR
- SellSafe
- Proserve
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Advisor
Wealth simple
05.2026 - Current
Cashier
SheIn
07.2025 - 07.2025
Bartender
Gallery
04.2025 - Current
Pre-graduate -
University of Calgary
09.2024 - 05.2026
Beer Tub attendant/ Bartender
Nationals on 10th
06.2024 - 07.2024
Waitress/Bartender
Last Call
02.2024 - 04.2025
Waiter/Bartender
360 Grill & Lounge
09.2023 - 04.2024
Hostess/Chef
Il Forno Fusion
10.2022 - 04.2023
Tills associate
Belle and Posh Boutique
01.2020 - 07.2021
Hostess/server
Tony Roma's Catering
09.2018 - 01.2019
Youth coordinator
Centre Street Church
08.2018 - Current
Cafe Cashier
Centre Street Church
08.2018 - 01.2025
High School Diploma -
Notre Dame High School