David Mulleny
Kelowna,British Columbia
Summary
Skilled Advisor with history of building customer satisfaction and loyalty by delivering top-notch support and service across all jobs. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Quick on the feet with the ability to adapt in response to varying customer profiles. Team player offering 4 years in fast paced food safe customer service environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advisor
Atmosphere
04.2021 - Current
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Assisted customers through Atmosphere’s 5-star Solutions to help them purchase what is right for their needs.
- Collaborated with fellow team members during promotional events to drive increased foot traffic and sales revenue.
- Participated in ongoing training programs to expand product knowledge, ensuring accurate information was provided to customers.
- Provided a friendly environment by greeting every customer that entered the store and assisted them within 2 minutes of entry.
Delivery Driver
Domino's Pizza
04.2021 - 10.2023
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Utilized organizational skills to efficiently manage multiple deliveries in a single run without compromising quality or timeliness of service.
Grocery Clerk/Bakery Clerk
Urban Fare
09.2018 - 09.2020
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Education
Bachelor of Science - Biochemistry
University of British Columbia
Kelowna, BC04.2027
Skills
- Customer service excellence
- Money handling
- Order management
- Proficient in POS machines
- Food safety knowledge
- Memory skills
- Efficient delivery
- Store maintenance
- Upselling strategies
- Food Service
Certification
SFA/OFA - Standard First Aid/Occupational First Aid level 1
SIR - Serving It Right Certification
Timeline
Advisor
Atmosphere
04.2021 - Current
Delivery Driver
Domino's Pizza
04.2021 - 10.2023
Grocery Clerk/Bakery Clerk
Urban Fare
09.2018 - 09.2020
Bachelor of Science - Biochemistry
University of British Columbia
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