Favour Bart
Calgary,Alberta
Summary
Customer-focused and tech-savvy professional with over 5 years of experience delivering exceptional customer support across fast-paced, high-volume environments. Proven ability to troubleshoot technical issues, resolve complex customer concerns, and build trust through clear communication and empathy. Known for staying calm under pressure, exceeding service expectations, and consistently driving positive customer experiences in remote and onsite roles.
Overview
7
7
years of professional experience
Work History
Technical Support Advisor (Apple iOS)
Transcom – Remote
Remote, MB
11.2022 - 11.2025
- Provided expert technical support for Apple devices, software, and services, assisting customers with confidence and clarity.
- Diagnosed and resolved hardware, software, and configuration issues using step-by-step troubleshooting methods.
- Supported customers with Apple ID recovery, password resets, and account security, ensuring data protection and customer trust.
- Assisted with data migration, iCloud backups, and device restoration, reducing customer frustration and downtime.
- Maintained up-to-date knowledge of Apple products through continuous training and performance coaching.
- Consistently delivered high customer satisfaction scores in a fast-paced remote environment.
DraftKings Customer Advocate
TTEC
Winnipeg, MB
05.2022 - 07.2023
- Provided prompt and effective assistance to customers' inquiries, issues, and requests through various communication channels, such as email, and Zendesk.
- Proactively addressed potential risks by identifying customers who may be dissatisfied and working to address their concerns.
- Managed escalated customer issues by coordinating with relevant teams and ensuring that urgent matters were addressed promptly.
- Actively collected feedback from customers about their experiences, needs, and suggestions, and communicated this feedback to relevant departments within the company.
- Escalated suspicious activities to the fraud team for investigation.
Courier Operations Specialist
Skipthedishes
Winnipeg, MB
03.2020 - 04.2022
- Coordinated and assigned couriers to orders while ensuring timely and efficient deliveries.
- Planned and optimized delivery routes to meet tight deadlines and service expectations.
- Monitored delivery progress using tracking systems and provided real-time updates to customers and teams.
- Responded effectively to unexpected challenges such as weather delays, traffic issues, and order changes.
- Collaborated with department managers to support onboarding and operational improvements.
Sales Specialist – Sephora
24-7 Intouch
Winnipeg, MB
02.2019 - 02.2020
- Represented the Sephora brand by delivering exceptional customer service and product knowledge.
- Assisted customers with order issues, including shipping delays, damaged products, and refunds.
- Built strong product expertise to confidently explain features, benefits, and usage to customers.
- Gathered customer feedback and shared insights with marketing and product teams to improve offerings.
- Balanced sales goals with customer satisfaction to create positive, lasting brand experiences.
Education
BUSINESS ADMINISTRATION - HUMAN RESOURCE COORDINATOR
Robertson College
Winnipeg07.2023
HIGH SCHOOL DIPLOMA -
Gloucester High School
Ottawa02.2019
Skills
- Customer Support & Technical Troubleshooting
- Apple iOS & Device Support
- Active Listening & Empathy
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Email, Chat & Phone Support
- Account Recovery & Security
- Sales & Persuasion Skills
- MS Office & Zendesk
- Conflict Resolution
Timeline
Technical Support Advisor (Apple iOS)
Transcom – Remote
11.2022 - 11.2025
DraftKings Customer Advocate
TTEC
05.2022 - 07.2023
Courier Operations Specialist
Skipthedishes
03.2020 - 04.2022
Sales Specialist – Sephora
24-7 Intouch
02.2019 - 02.2020
BUSINESS ADMINISTRATION - HUMAN RESOURCE COORDINATOR
Robertson College
HIGH SCHOOL DIPLOMA -
Gloucester High School