AYESHA BEGUM
Mississauga,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Apple Technical Support Advisor
Transcom Worldwide
05.2023 - Current
- Being the first point of contact, friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support
- Listen to our customers and use technical expertise, creativity, passion, and documented troubleshooting flow to meet their needs
- Started with iPhone and iPad technical support, trained and promoted to Mac team in 3 months of joining
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
HR Recruiter and Administrative Intern
G Force Security
07.2022 - 03.2023
- Hiring and handling onboarding process of candidates
- Assigning online training and tasks on daily basis
- Being the first point of contact for scheduling and payroll related issues
- Managing and keeping the documents up to date in the database
- Assisting senior HR recruiter with managing Insurance and other employee related database documents
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
Packer and Ticketer
TJX
04.2022 - 07.2022
- Worked as a packer and ticketer in food department during summer break
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Improved team collaboration through effective communication and coordination with coworkers.
Package Sorter
Purolator
12.2021 - 05.2022
- Got hired as a package sorter at Purolator Warehouse and managed to complete the assigned tasks in in given time
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
CSA
Amazon Development Centre
08.2019 - 07.2021
- Managed customer's account security and checking for unauthorized activities using critical thinking as a CSA in Account Change Department for North America
- Resolved and managed to close regular customer account queries in 7-8 minutes
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Analyzed customer feedback to identify areas for improvement.
- Responded proactively and positively to rapid change.
- Analyzed the privacy policies and security process to help customers get access to accounts
- Managed database records, drafting reports and follow up with customer on service issues over 25 cases per day
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Everyday Banking Operations Officer
HDFC Bank
01.2017 - 06.2019
- Ensure all banking operations comply with internal policies, external regulations, and legal requirements
- Provide guidance and support to branch staff on operational issues
- Resolve customer complaints related to transactions, account maintenance, or other operational issues in a timely and professional manner
- Implement process improvements to streamline operations and reduce errors
Education
POST GRADUATION DIPLOMA CERTIFICATE - Business Management - International Business
Lambton College
Sarnia, ON04.2023
BACHELOR OF COMPUTER SCIENCE - B.Sc. (Mathematics, Statistics and Computers)
St. Ann's College for Women
Hyderabad, Telangana05.2016
INTERMEDIATE LEVEL - MPC (Mathematics, Physics and Chemistry)
St. Ann's Junior College for Girls
Hyderabad, Telangana05.2013
HIGH SCHOOL -
Shanker Vidyalaya High School
05.2011
Skills
- Customer service skills
- MS Office proficiency
- Friendly and Patient
- Problem solving
- Communication skills
- Remote Support
- Technical Troubleshooting
- Multitasking Abilities
- Decision-Making
- Self Motivation
Languages
English
Hindi
Telugu
References
- Gavy, Manager, G Force Security, +1 437 366 9092
- Gurpreet Singh, Manager, Amazon, +91 7015393541
Awards
- Excellence in school level essay writing competition.
- Award achieved for scoring full marks in Mathematics in Intermediate level.
- Won debate competitions Ecosystem and Globalization topics at school level out of 45 participants.
- Elected as a school captain in High School.
- Awarded for taking initiative in event organizing during Graduation.
- Rewarded for achieving highest customer satisfaction points at Amazon as employee as a team.
Timeline
Apple Technical Support Advisor
Transcom Worldwide
05.2023 - Current
HR Recruiter and Administrative Intern
G Force Security
07.2022 - 03.2023
Packer and Ticketer
TJX
04.2022 - 07.2022
Package Sorter
Purolator
12.2021 - 05.2022
CSA
Amazon Development Centre
08.2019 - 07.2021
Everyday Banking Operations Officer
HDFC Bank
01.2017 - 06.2019
BACHELOR OF COMPUTER SCIENCE - B.Sc. (Mathematics, Statistics and Computers)
St. Ann's College for Women
INTERMEDIATE LEVEL - MPC (Mathematics, Physics and Chemistry)
St. Ann's Junior College for Girls
HIGH SCHOOL -
Shanker Vidyalaya High School
POST GRADUATION DIPLOMA CERTIFICATE - Business Management - International Business
Lambton College
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