Fausto (Mani) Andradealejo
Roseville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for assisting guests with food,wine, or spirits recommendations,while effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes while delivering à mémorable experience.
Overview
11
11
years of professional experience
Work History
SERVER/BARTENDER
Cache Creek Casino Resort
Brooks
05.2022 - 05.2025
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
Granite Bay Country club
Granite Bay
07.2014 - 08.2020
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Education
Some College (No Degree) - Gender Studies/biology
Sierra College
Rocklin, CASkills
- Training new staff
- Attention to detail
- Positive guest interactions
- Cash handling
- Point-of-sale operation
- Menu knowledge
- Wine service
- Server training
- Multitasking and organization
- Wine pairings
- Upselling techniques
- Hospitality service expertise
- Professional appearance
- Liquor, wine, and food service
- Strong work ethic
Languages
Spanish
Native/ Bilingual
Accomplishments
Only server to have received 4 perfect 100% scores on secret shopper reports. Recommended for employee of the month on several occasions.
Affiliations
- Enjoy traveling and visiting the coast.
- Enjoy wine tasting and polishing my wine knowledge to allow me to be better at my profession.
- Love doing outdoor activities like hiking, playing rugby/soccer, doing all types of water activities( paddleboarding,surfing, wakeboarding, and swimming).
- Reading and Relaxing
References
References available upon request.
Timeline
SERVER/BARTENDER
Cache Creek Casino Resort
05.2022 - 05.2025
Bartender
Granite Bay Country club
07.2014 - 08.2020
Some College (No Degree) - Gender Studies/biology
Sierra College