Siera Whiteley
Olivehurst
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Server/Bartender
Chilis Resturant
Yuba City
09.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary needs.
- Trained new servers on restaurant policies and procedures.
- Resolved customer concerns to enhance dining experience effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to create a welcoming atmosphere and enhance experience.
- Developed good working relationships with fellow employees through effective communication.
Server
IHOP
Yuba City
05.2023 - 07.2024
- Took orders and communicated accurately with kitchen staff.
- Assisted in training new servers on menu items and procedures.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Lumberjacks Restaurant
Yuba City
08.2019 - 08.2021
- Collaborated with team members to ensure smooth operations during busy shifts.
- Maintained cleanliness and organization of dining area and tables.
- Provided excellent customer service to enhance dining experience.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
Education
Adult Education
Marysville, CASkills
- Customer service
- Order accuracy
- Cash handling
- Menu knowledge
- Team collaboration
- Problem resolution
- Sales techniques
- Time management
- Training new staff
- Effective communication
- Conflict management
- Attention to detail
- Relationship building
- Stress management
- Performance improvement
- Strong work ethic
- Upselling techniques
- Guest engagement
- Multitasking and organization
- Team member support
- Customer feedback management
Accomplishments
- I’ve been applauded and recognized by CEO’s of establishments for my hardwork and dedication to multiple company’s.
Timeline
Server
IHOP
05.2023 - 07.2024
Server/Bartender
Chilis Resturant
09.2022 - Current
Server
Lumberjacks Restaurant
08.2019 - 08.2021
Adult Education