FATUMA JOGE

Highly-motivated and dedicated customer service professional with 6+ years of experience in providing exceptional customer service by actively listening to customer needs, displaying industry-specific knowledge, and providing forward thinking strategies to address complaints. Experienced in providing consultation services, reducing call wait times and handling telephonic enquiries. Adept at maintaining client relationships, records management, and utilizing excellent communication skills to provide information on charge accounts and loyalty programs, with desire to take on new challenges.