Andy Kamali
Edmonton,AB
Summary
Dynamic professional with solid experience in management and communication. Skilled in problem-solving, planning, and clear communication. Adaptable team player with a collaborative approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Assistance
Allianz Partners
10.2023 - Current
- Responded to 50+ calls per day and created electronic medical records for all cases.
- Provided compassionate and efficient assistance to travelers facing medical emergencies, natural disasters, or travel disruptions.
- Coordinated emergency travel logistics with empathy and attention to detail, including flight rebooking, transportation arrangements, and temporary accommodation.
- Offered personalized support and guidance to distressed travelers, effectively liaising with airlines, hotels, and other relevant parties to resolve issues promptly.
- Facilitated urgent medical care by locating hospitals worldwide, coordinating transportation, and managing billing processes with compassion.
- Demonstrated resilience and empathy in high-pressure situations, prioritizing traveler safety while upholding professional standards.
Rail Traffic Controller
CN
03.2023 - 05.2023
- Completed specialized training programs to enhance proficiency in applying the Canadian Railway Operating Rules (CROR)
- Supervised and managed train movements on the railway network according to guidelines outlined in the Rail Traffic Controller Manual (RTCM)
- Committed to adhering to essential safety protocols and rescue regulations, fostering a safe work environment
- Acquired thorough understanding of emergency management techniques related to railway operations
- Demonstrated proficiency in issuing authorizations for train movements and track maintenance activities.
Employer and Community Mobilization Agent
Accès Emploi Alberta
09.2022 - 03.2023
- Successfully implemented project ideas and achieved client recruitment goals for multiple programs
- Presented project opportunities to management, resulting in acquiring new clients for the organization
- Established connections with employers capable of quickly hiring Access Employment clients, facilitating immediate placements
- Developed and maintained strong business relationships with employers, leading to increased placements for clients
- Ensured effective follow-up with employers and clients, improving satisfaction and retention
- Contributed to achieving quantitative employment placement goals, impacting the organization's success positively.
Communication Officer
Accès Emploi Alberta
06.2022 - 03.2023
- Developed and implemented effective communication strategies based on target audience
- Created various social media strategies, measuring and reporting key indicators
- Managed communication budgets and maintained brand identity
- Wrote, edited, and distributed content, including publications, press releases, and website content
- Responded to media inquiries, organized interviews, and served as spokesperson
- Coordinated advertising events and maintained records of media coverage.
Administrative Assistant
Community Options, Inc.
03.2021 - 04.2022
- Utilized Microsoft Office suite and Google Suite to generate and refine documents and presentations
- Screened incoming phone calls and directed to appropriate staff
- Acted as primary point of contact, providing efficient responses to inquiries
- Contributed to team meetings by offering valuable suggestions
- Managed appointment scheduling and maintained departmental calendars
- Demonstrated exceptional self-control in managing urgent situations
- Coordinated office equipment maintenance and repairs.
Call Center Specialist
Altice USA
01.2020 - 03.2021
- Initiated and finalized sales transactions with business clients
- Created persuasive proposal documents highlighting ROI for customers
- Developed action plans and schedules outlining specific targets
- Followed up on leads and referrals diligently
- Maintained up-to-date sales materials and product knowledge
- Nurtured ongoing relationships with clients and prospects
- Monitored client accounts and addressed concerns promptly
- Communicated new product/service opportunities and feedback to clients.
Youth Worker Intern
City of New York
01.2019 - 01.2020
- Facilitated and engaged youth in various activities
- Assisted youth in acquiring pro-social, academic, and vocational skills
- Acted as mentor and guide, implementing behavior management strategies
- Led and organized youth group meetings to promote community
- Addressed conflicts using crisis intervention techniques
- Collaborated with youth on gang remediation activities
- Developed individualized and group treatment plans.
Education
Associate's Degree - Information Technology
Bergen Community College
Paramus, New JerseyHigh School Diploma -
Oklahoma Academy
OklahomaSkills
- Emergency Procedures
- Quality Assurance
- Information Gathering and Relay
- Decision-Making
- Community Management
- Computer Skills
- Teamwork and Collaboration
- Data entry proficiency
- Content Development
- Program Planning
- Marketing Communications
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
FOIP - Government of Alberta
Timeline
Emergency Assistance
Allianz Partners
10.2023 - Current
Rail Traffic Controller
CN
03.2023 - 05.2023
Employer and Community Mobilization Agent
Accès Emploi Alberta
09.2022 - 03.2023
Communication Officer
Accès Emploi Alberta
06.2022 - 03.2023
Administrative Assistant
Community Options, Inc.
03.2021 - 04.2022
Call Center Specialist
Altice USA
01.2020 - 03.2021
Youth Worker Intern
City of New York
01.2019 - 01.2020
Associate's Degree - Information Technology
Bergen Community College
High School Diploma -
Oklahoma Academy
FOIP - Government of Alberta
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