FATOUMATA SOW
Longueuil,QC
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Air Canada
10.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
CALL CENTER AGENT
Computershare
07.2022 - 10.2023
- Provide courteous, professional responses to an ongoing volume of concerns or customer inquiries.
- Identify and respond to all customer questions and concerns.
- Research and understand in depth all facets of client requests.
- Ensure that the content of oral and written communication meets the needs of the target audience.
- Work closely with the project support team
PROMOTIONAL AGENT
Sobeys
05.2022 - 07.2022
- Manage management tasks related to customer schedules.
- Establish and maintain strong links with the sites
- Create promotions
- Drafting laws in English and French
- Work with the legal department
- Respond to emails
MERCHANT ONBOARDING SPECIALIST
Doordash
07.2021 - 01.2022
- Leading for owning the onboarding relationship with merchants (restaurants)
- Contacting Merchants
- Resolving merchants' problems
- Answering emails
- Following up with merchants
- Creating\editing menu for merchants
- Helping merchant onboarding
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Concentrix
06.2020 - 04.2021
- Handling 80+ daily calls professionally and effectively Assisting customers with general inquiries, sales and technical issues
- Metting performance benchmarks consistently, high customer service quality score
- Processing credit card payments during sales and following CPNI procedures
- Completing training workshops to improving customer satisfaction and their overall experience when calling in
- Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Auditing customer account information to identifying issues and developing solutions.
HOSTESS / Server
Baton Rouge
11.2019 - 03.2020
- Serving the tables
- Prepare the dishes
- Take orders to take reservations
- Maintain the workplace
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
SALES ASSOCIATE
Editorial
09.2018 - 06.2019
- Completed extensive product knowledge, especially the best sellers liable completed various store upkeep tasks
- Operated POS system Assisted customers in the fitting rooms
- Provided great customer service, Represent the image and philosophy of the company
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
SALES ASSOCIATE
Ardene
09.2017 - 12.2017
- Completed extensive product knowledge, especially the best sellers liable completed various store upkeep tasks
- Operated POS system Assisted customers in the fitting rooms
- Provided great customer service, Represent the image and philosophy of the company
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Professional Dec - Business Management, Entrepreneurship
Champlain Regional College
Saint-Lambert, QC05.2022
High School Diploma -
College Francais
Longueuil, QC06.2017
Skills
- Multitasking
- Working collaboratively
- Problem resolution
- Friendly, positive attitude
- Conflict resolution
- Customer service
- Leadership
- Team management
- Personnel engagement
- Strong work ethic
- Attention to detail
- Food and beverage service
Languages
English
French
Timeline
Flight Attendant
Air Canada
10.2023 - Current
CALL CENTER AGENT
Computershare
07.2022 - 10.2023
PROMOTIONAL AGENT
Sobeys
05.2022 - 07.2022
MERCHANT ONBOARDING SPECIALIST
Doordash
07.2021 - 01.2022
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Concentrix
06.2020 - 04.2021
HOSTESS / Server
Baton Rouge
11.2019 - 03.2020
SALES ASSOCIATE
Editorial
09.2018 - 06.2019
SALES ASSOCIATE
Ardene
09.2017 - 12.2017
High School Diploma -
College Francais
Professional Dec - Business Management, Entrepreneurship
Champlain Regional College
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