Fatmata Kamara
Toronto,Canada
Summary
Dynamic and results-oriented professional with a proven track record at The Beer Store, enhancing customer loyalty through exceptional service and empathy. Skilled in Microsoft Office and interpersonal communication, adept at problem-solving and improving business processes. Demonstrated ability to work both individually and as part of a team, ensuring seamless operations and positive outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Beer Store
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Makeup Artist
Sparkles SL
05.2022 - 07.2023
- Enhancing facial aesthetics through makeup
- Consulting with clients and creating custom looks based on their specifications
- Removing makeup after usage on clients
- Taking lighting and setting into account when applying makeup
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Private Tutor
Self Employed
07.2016 - 08.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
Volunteer
Ministry of Hajj and Umrah
08.2017 - 07.2019
- Receiving pilgrims at airports to giving them meals and guiding them through Hajj, we played a vital role in ensuring that their pilgrimage went smoothly for them all
- Our main role would also be assisting pilgrims who might lose their way around the holy sites in Makkah and Madinah, during the Hajj performance.
- Used strong interpersonal communication skills to convey information to others.
Personal Assistant
Bin Laden Company
08.2016 - 04.2019
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Education
Currently Enrolled - Upgrading Academic And Career Entry
Yorkdale Adult Learning Center
10.2024
High School Diploma -
Al-Hukumaa International School
Saudi Arabia06.2015
Skills
- Writing skills
- Verbal presentation skills
- Reliability
- Organization
- Self-motivation
- Interpersonal skills
- Professionalism
- Microsoft Office
- Team management
- Ability to work individually
- Ability to work in a team
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
Accomplishments
- Certificates in Makeup Artist
- WHMIS
- Occupational Health and Safety Training
Volunteer Experience
Volunteer, From receiving pilgrims at airports to giving them meals and guiding them through Hajj, we played a vital role in ensuring that their pilgrimage went smoothly for them all., 08/17, 07/19
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Customer Service Representative
The Beer Store
11.2023 - Current
Makeup Artist
Sparkles SL
05.2022 - 07.2023
Volunteer
Ministry of Hajj and Umrah
08.2017 - 07.2019
Personal Assistant
Bin Laden Company
08.2016 - 04.2019
Private Tutor
Self Employed
07.2016 - 08.2020
Currently Enrolled - Upgrading Academic And Career Entry
Yorkdale Adult Learning Center
High School Diploma -
Al-Hukumaa International School
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