Summary
Overview
Work History
Education
Skills
Websites
Languages
Additional Information
Timeline
Generic

Ahmad Shafi Ghobar

Surrey,BC

Summary

I'm a passionate and dedicated professional with a wide range of skills that can help your business succeed. I've worked in sales, business consulting, customer service, and administrative tasks, and I know how to connect with people, lead teams, and negotiate effectively. I'm always looking for creative solutions to problems and enjoy adapting to new challenges. My communication and interpersonal skills are strong, and I take pride in delivering exceptional service and building positive relationships. When I approach a challenge, I bring energy, enthusiasm, and a can-do attitude, and I'm committed to making a meaningful impact and driving growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Emerging Travel Group
01.2023 - 10.2023
  • Confirm hotel bookings and gather relevant information from hotel
  • Record booking details and customer interactions in the CRM system and Excel files
  • Provide excellent customer service and timely responses to inquiries
  • Collaborate with hotels for any changes or modifications
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

English Tutor

BSL
01.2022 - 05.2022
  • Provide skill-based tutoring in English, Literature, and Writing
  • Evaluate students to assess their skill progression and identify areas for improvement
  • Conduct both group and one-on-one classes for students of various age groups, including kids and adults
  • Improved students' written and verbal English skills through personalized learning programs.

Customer Service Representative

Firm Touch
01.2021 - 05.2021
  • Respond to customer queries promptly and accurately through various communication channels (phone, email, chat)
  • Follow up with customers to ensure their technical issues are fully resolved
  • Gather customer feedback and communicate it to relevant teams (Product, Sales, Marketing) for continuous improvement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant/translator

Tolo Tv
01.2019 - 12.2019
  • Translate news and TV shows from Turkish to English, Persian, and vice versa for the TOLO Television network
  • Provide accurate and timely translations, assist with live interpreting, maintain language proficiency, collaborate with the team, ensure quality and cultural sensitivity, and manage multiple tasks efficiently
  • Enhanced translation accuracy by proofreading and editing translated documents.

Operations Control Services. Customer Service Representative

Roshan.af
03.2018 - 02.2019
  • Promptly answer customer calls, minimizing wait times
  • Collect and utilise customer feedback to improve processes and exceed satisfaction goals
  • Foster customer loyalty, drive repeat business and increase sales
  • Educate customers about promotions, upgrades, and new offerings

Education

Bachelor In International Business And Economics - Business Economics

Higher School of Economics
Saint Petersburg
06.2024

Skills

  • Proficiency MS Office
  • Technical Support
  • Written Communication
  • Skills multi-line phone talent
  • Writing Articles
  • Written Translation
  • Time management
  • Presentation skills
  • Writing Skills
  • Analytical skills
  • Creative Writing
  • Business Consulting
  • Translation
  • Marketing
  • Business Management
  • CRM Software
  • Administrative Experience
  • Business Development
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Computer Proficiency
  • Microsoft Excel

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Pashto
Native or Bilingual
Turkish
Full Professional
Russian
Full Professional
Hindi
Limited Working
Arabic
Limited Working
Spanish
Elementary

Additional Information

I am a well-qualified proficient Business student who studied at one of the best universities in Russia - National Research University Higher School of Economics in Saint Petersburg Campus. I am well versed in business processes and business management and have been providing this to my clients worldwide. With 15% of world dominancy in clients, I have worked with clients from 17% of the world's countries. My experiences include but are not limited to, handling complex customer issues and promoting positive experiences, providing business education to startups, NGOs, and LLCs from North America, With my efficiency-driven and organized team-oriented mentality and dedication, I strongly believe that I will be an essential addition to your company.

Timeline

Customer Service Representative

Emerging Travel Group
01.2023 - 10.2023

English Tutor

BSL
01.2022 - 05.2022

Customer Service Representative

Firm Touch
01.2021 - 05.2021

Assistant/translator

Tolo Tv
01.2019 - 12.2019

Operations Control Services. Customer Service Representative

Roshan.af
03.2018 - 02.2019

Bachelor In International Business And Economics - Business Economics

Higher School of Economics
Ahmad Shafi Ghobar