JASLEEN KAUR
Charlottetown,PE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer service representative
Petro Canada
01.2020 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built trustful relationships with customers to encourage return visits.
- Delivered prompt service to prioritize customer needs.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives..
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted special offers and discounts to customers to maximize sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Warehouse Associate
Lululemon
09.2022 - 12.2022
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Processed orders on-time and without error, completing 80% or better of daily quotas.
Warehouse Associate
DB Schenker
04.2022 - 07.2022
- Completed cycle counts and monthly inventory.
- Operated box or straight trucks and cargo vans.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Entered quantity received against purchase order in computer system.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
Education
Associate of Arts - Business Administration
Columbia College
Vancouver, BC08.2022
Skills
- Problem-Solving ability
- Retail Sales Customer Service
- Computer Proficiency
- Customer Relations
- Time management
- Problem solving
- Proficient with latest technology and devices
- Basic MS Office: MS Excel, MS Power Point, MS Word
- Typing Proficiency
- Report Transcription
- Sales Expertise
- Money Handling Abilities
- Conflict Resolution
- Staff Training
- Picking & Packing
- Able to lift 50 lbs
Timeline
Warehouse Associate
Lululemon
09.2022 - 12.2022
Warehouse Associate
DB Schenker
04.2022 - 07.2022
Customer service representative
Petro Canada
01.2020 - 08.2023
Associate of Arts - Business Administration
Columbia College
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