Fatima Rodriguez
Toronto ,Ontario
Summary
Dynamic and engaging professional with a proven track record at Hoops Sports Bar & Grill, enhancing guest retention through personalized service and efficient multitasking. Excelled in fostering a welcoming atmosphere, adept in customer service and cleaning protocols. Skilled in resolving customer complaints, ensuring satisfaction, and training new team members with a blend of patience and empathy.
Overview
2021
2021
years of professional experience
Work History
Hostess
Hoops Sports Bar & Grill
- Increased guest retention with friendly interactions and personalized service.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
Barista
Decourses Cafe
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Waitress/ Server
La Bonita
Mississauga
07.2020 - 09.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Senator O’Connor College School
60 Rowena Dr, North York, ON M3A 3R2Hospitality - Managing
International Institute of Travel And Tourism
120 Carlton St. #402, Toronto, ON M5A 4K303.2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Greeting guests
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress/ Server
La Bonita
07.2020 - 09.2020
Hostess
Hoops Sports Bar & Grill
Barista
Decourses Cafe
High School Diploma -
Senator O’Connor College School
Hospitality - Managing
International Institute of Travel And Tourism