Fatima Perez
Bakersfield
Summary
Outgoing and engaging customer service representative with many years of experience increasing sales in setting. Building customer relationships and recommending products to drive in revenue. Excellent communication and interpersonal skills with customers, management and peers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Experience Ambassador
In-Shape Fitness
03.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted members to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Guided members though tours of our facility always striving for high sales and customer satisfaction
- Experience in member services helping members with their memberships and app through phone calls and in person
- Obtained lifeguarding and swim instructor experience as well as CPR certificate
- Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
Barista/Server
Cafe Smitten
03.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Mercado Latino Tianguis
02.2016 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Helped determine customer needs for dresses, party supplies and other accessories.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and try on dresses, shoes and accessories to find the perfect fit for all events.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
East Bakersfield Highschool
Bakersfield, CA05-2018
Skills
- Customer engagement
- Product recommendations
- Bilingual
- Problem-solving
- Customer service
- Multitasking
- Time management
- Reliability
Certification
- Certified Lifeguard & CPR trained
Languages
Spanish
Native or Bilingual
Timeline
Member Experience Ambassador
In-Shape Fitness
03.2023 - Current
Barista/Server
Cafe Smitten
03.2022 - 11.2023
Cashier
Mercado Latino Tianguis
02.2016 - 07.2021
East Bakersfield Highschool
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