Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Fatima Muhammad Ejaz

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Services Administrator

Black and mcdonald internship
Dieppe, NB
05.2024 - 06.2024
  • Checked figures and postings for correct entry and proper codes.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed invoices and other financial paperwork related to office services expenses.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Sales Representative

cf champlain mall
Dieppe, New Brunswick
08.2023 - 04.2024
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Negotiated deals and handled complaints or objections.

Customer Service Representative

kalair producing
Toronto, Ontario
01.2022 - 12.2022
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Representative

usknife4u
Toronto, Ontario
02.2020 - 03.2021
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

BBA - Business Management

Mount Allison University
Sackville, NB
03-2025

Certificate - business management and entrepreneurship

Oulton College
Moncton, NB
04-2024

Bachelor of Arts - International Business Relations

Fanshawe College of Applied Arts And Technology
London, None
02-2021

Business Accountancy

The City School International
Dubai united Arab
04-2015

Skills

public speaking ability

● Team player and dependable

● Ability to adapt to flexible work schedule

● Extroverted and sociable ● Strong work ethics –

dynamic and punctual

  • ● Ambitious and proactive with entrepreneurial mindset
  • ● High-quality client/Customer/sales service
  • ● Hard working and good leadership
  • ● Problem Solving/Decision Making
  • ● InterpersonalRelations

● Listening Skills /Planning ability

● Analytical Skills
● Organizing
● Problem Solving/Decision

Making ● Integrity

  • Customer service

Certification

  • AEC/DEP or skilled trade certificate in Accounting , life licensed qualification program certificate CPR

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual

References

  • Ingabire sandrine newzerwa Td, ( FRAUD INBOUND ANALYST ) , Tel: +1 (416) 274-7079
  • Beth Jonah supervisore at black and mcdonald +1 (506) 378-8422
  • Chris eldridge black and mcdonald (sales Leader ) Tel: +1(506) 801-0021
  • Sherrie stevees manager at american eagle cf champlain +1 (506) 875-3490
  • Abdullah kalair ceo at kalair prodcuing +1 (647) 906-9410

Timeline

Office Services Administrator

Black and mcdonald internship
05.2024 - 06.2024

Sales Representative

cf champlain mall
08.2023 - 04.2024

Customer Service Representative

kalair producing
01.2022 - 12.2022

Customer Service Representative

usknife4u
02.2020 - 03.2021

BBA - Business Management

Mount Allison University

Certificate - business management and entrepreneurship

Oulton College

Bachelor of Arts - International Business Relations

Fanshawe College of Applied Arts And Technology

Business Accountancy

The City School International

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Fatima Muhammad Ejaz