Ingabire Sandrine Nezerwa
DIEPPE,New Brunswick
Summary
Excellent communicator, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Managing Director
BA Co Ltd
03.2017 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Provided documentation of processes to comply with regulations and company policies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Group Benefits Administrator
Intact Insurance
04.2023 - 06.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Advisor II customer service representative
Concentrix Ltd
08.2020 - 03.2023
- Answer elevated customer calls ranging between 25-50 per day from all departments for directions, assistance and queries
- Follow protocol, training and assistance from team leaders to best serve customers
- Use different systems and applications to respond to needs of customers
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Personal support worker
Atlantic Hillcore
05.2019 - 03.2022
- Assisting residents with (ADLs) Activities of Daily Living ( bathing, dressing, personal hygiene and grooming, toilet hygiene, transferring, making their bed)
- Monitoring their health( vital signs, temperatures and weight) and reporting any changes or emergencies in their health
- Bringing residents to their meals and serving them
- Entertaining residents
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
OFFICIAL CONVASSER
TNI Networks
11.2018 - 12.2018
- Door to door Red Cross fundraising both in French and English.
- Efficient and effective work of Convincing and recruiting long-term donors
- Operating electronic devices for Data entry when canvassing
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate - LLQP
Durham College
Oshawa, ON02.2022
Bachelor - Business Administration
Yorkville University
Fredericton, NB01.2022
Certificate - Machinist Foundation
Newbrunswick Community College
Newbrunswick 07.2020
Bachelor Of Arts - Psychology
Mount Allison University
Sackville, NB04.2019
Skills
- Bilingual and public speaking ability
- Team player and dependable
- Ability to adapt to flexible work schedule
- Extroverted and sociable
- Strong work ethics – dynamic and punctual
- Ambitious and proactive with entrepreneurial mindset
- High-quality client/Customer/sales service
- Hard working and good leadership
- Problem Solving/Decision Making
Certification
AEC / DEP or Skilled Trade Certificate in MACHINIST, Life Licenced Qualification Program certificate
CPR
Affiliations
Life, Accident & Sickness Agent (Resident)
authorized to act on behalf of
WORLD FINANCIAL GROUP for ivari
Languages
French
Professional Working
English
Native or Bilingual
Kinyarwanda
Native or Bilingual
Kiswahili
Limited Working
Additional Information
References
1. Darlene(supervisor at Moncton Residence), Tel:(506) 850-6018
2. Sylvie Nyirabarame, worker at Canadian Red Cross tel: +1 (506) 229-9267
3. Solange Murekatete, Tel +1(506)3807947
4. Sabrina Leger, sabrina.leger@concentrix.com, supervisor at Concentrix
5. Prototype Habimana, supervisor at Concentrix,+1 (506) 688-3688
6. Joshua Mugisha worker at Canadian Red Cross,
+1 (506) 588-2175
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Word, Excel, Power point
Zoom, Teams, SKYPE
Professional risk manager
TSYS
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programsTimeline
Group Benefits Administrator
Intact Insurance
04.2023 - 06.2023
Advisor II customer service representative
Concentrix Ltd
08.2020 - 03.2023
Personal support worker
Atlantic Hillcore
05.2019 - 03.2022
OFFICIAL CONVASSER
TNI Networks
11.2018 - 12.2018
Managing Director
BA Co Ltd
03.2017 - Current
Certificate - LLQP
Durham College
Bachelor - Business Administration
Yorkville University
Certificate - Machinist Foundation
Newbrunswick Community College
Bachelor Of Arts - Psychology
Mount Allison University
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