Fatima Idris
London
Summary
Dynamic General Manager with a proven track record at U-Haul Moving & Storage of London, excelling in sales and customer relationship management. Expert in budgeting and staff development, consistently surpassing service targets while fostering a high-performance team culture. Skilled in conflict resolution and operational efficiency, ensuring exceptional customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
U-Haul Moving & Storage of London
01.2018 - Current
- Managed daily operations of the store, including staff supervision, inventory, and customer service.
- Oversaw hiring, training, and performance reviews for team members.
- Handled scheduling, budgeting, and conflict resolution.
- Ensured high customer satisfaction by addressing concerns promptly and professionally.
- Met and exceeded sales and service targets consistently.
- Obtained many skills which I then taught to new team members
Reservations Manager
U-Haul Company of South Western Ontario
02.2016 - 01.2018
- Managed booking inquiries and assisted customers with making necessary changes to their reservations
- Assisted with fleet distribution
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to confirm reservations
Education
High School Diploma -
St Joan of Arc Catholic Secondary School
Mississauga, ONSkills
- Budgeting and cost control strategies
- Sales
- Customer relationship management
- Staff management, training/development
- Schedule management
Certification
- Licensed Forklift Operator
- Propane Dispensing License
- First Aid/ CPR Certificate
Timeline
General Manager
U-Haul Moving & Storage of London
01.2018 - Current
Reservations Manager
U-Haul Company of South Western Ontario
02.2016 - 01.2018
High School Diploma -
St Joan of Arc Catholic Secondary School
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